Machu Picchu Entrance Ticket Official Circuits
Sacred Valley, Peru
- 3 to 4 hours (approx.)
- Offered in: English
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Overview
What's Included
- Machu Picchu Official Entrance Tickets – Circuits (1, 2 or 3- Selected Option Based on Availability)
- Roundtrip bus tickets to/from Machu Picchu$35.00 per person
- Private professional guide$90.00 per booking
- Transfers or transportation (train, bus, taxi, or shuttle)
- Meals or lunch
Meeting and Pickup
Departure Point
- Machupicchu, Machu Picchu Peru
What To Expect
1
Machupicchu
Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Infant seats available
- Not recommended for travelers with back problems
- Travelers should have a moderate physical fitness level
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.5
based on 55 reviews
Sort by: Most insightful
I selected a machining circuit at a specific time, got a confirmation, a couple of days later they say it’s not available then provide a “less desirable circuit” option. Since I got my confirmation, I already started booking around it, so was too late for me to change my plans, I had no options (and they know it). Two days before hike they change the time on me, said they were only able to get me the 6am time slot. Not much I can do, but accept. (I also had another booking at machu pichu with a different operator, no issues, got the one I selected at the time and date that I wanted). Do not recommend this operator.
I bought my tickets to Machu Picchu 3 months in advance for circuit 2, I even contacted Viator to make sure i got circuit 2. 30 days before the trip they contacted me and said that they could only give me circuit 1. I was disappointed and upset. Our guide Edwin was so friendly and full of information. He picked us up at the train station on time, road with us on the bus to Machu Picchu and even helped me walk the slippery steps. He made the trip worth it.
I booked this tour because the company confirmed that I would have access to Circuit 2 at Machu Picchu. A few days before my visit, I was informed that Circuit 2 was no longer available and that only Circuit 3 could be guaranteed. This was very disappointing because Circuit 2 was the main reason I chose this company and paid a higher price than other options.
Communication about the changes was not clear from the beginning, and I wish I had been informed earlier so I could have made a different decision.
DO NOT BOOK!!
We booked the tour a month in advance, so enough time for them to prepare. We only received payment confirmation from Viator but nobody from the agency reached out to us. Closer to the date of the your we tried reaching them via the platform and WhatsApp without success. Eventually we reached out to Viator, who also weren’t able to reach them, so they opened a refund request on our behalf. Eventually we decided to buy our own tickets and organise the trip ourselves, as the main reason to come to Peru was to see Machu Picchu and we didn’t want to miss out on that. Less than twelve hours before the tour date they saw the refund request and finally replied to us. They sent us the ticket and all the information but at that point it was way too late for us already.
We also saw on the tickets that they had just bought them the day before, so they were lucky there were tickets for the circuit we had booked and the time we had booked.
They are now refusing to refund us the money, as they say we could’ve made the tour and they organised everything in time. They were also telling Viator that they were in contact with us the whole time, which is not true.
We also saw recent reviews of people to whom happened similar things and for some they weren’t even able to buy the tickets anymore, but the agency still doesn’t refund them.
Eliud is absolutely amazing from the detail of all his descriptions to being able to let us go at our own pace and not rush to even helping with some english for my father that isn’t fluent in spanish it truly felt less like a tour guide and more like going with a freind of family member that knows absolutely everything about machu picchu truly once in a lifetime experience and if possible you’ll wish you did it with eluid i also highly reccomend the walk up and down as it is truly a spectical My family ended up going 2 days busing up then walking down the first day and walking up then bussing down the second to get every kind of view haha
Eliud es absolutamente increíble desde el detalle de todas sus descripciones hasta poder dejarnos ir a nuestro propio ritmo y no apresurarse incluso a ayudar con algo de inglés para mi padre que no habla español con fluidez, realmente se sintió menos como un guía turístico y más como ir con un amigo de un miembro de la familia que sabe absolutamente todo sobre Machu Picchu realmente una experiencia única en la vida y si es posible, desearías haberlo hecho con Eluid. También recomiendo encarecidamente el paseo arriba y abajo, ya que es realmente espectacular. Mi familia terminó yendo 2 días en autobús, luego caminando el primer día y caminando hacia arriba y luego bajando en autobús el segundo para obtener todo tipo de vista, jaja
The tour was amazing. Haku Travels did a good job once the tour day arrived. However before that they were very poorly coordinated with multiple guides messaging and asking for the information. Also they don’t respond with clarity unless you push them. Perhaps it’s a language issue but overall the experience went well
We booked 6 tickets for circuit 3B, this company (after many many back and forth messages) sent us tickets to circuit 1B. When I contacted them about their mistake they acknowledged the mistake and told us a guide would meet us at the entrance and our new tickets would be hand delivered. However when the “guide” arrived we were told if we wanted circuit 3B we had to enter like we were going to 1B and then pay him more money to get into the correct circuit! I refused to accept this as we had paid for circuit 3B; he got very flustered with me and started telling me his company only had 2 people, this was how things worked. *Meanwhile my 4 young children husband and I were standing in the pouring rain, 2 of us sick with a tummy bug…feeling awful! *I tried to talk to the entrance officials and even the police, no one could help, it was absolutely terrible!! Worst ever! *We had been at Machu Picchu since 9:30 am already, and had already done the circuit 1B that they were trying make us redo. I have never been so bummed or angry. The company “owner” told me he would refund my money, assuring me they were not scammers. So far, 5 days later no refund and of course they are not responding to my messages!! I have always trusted Viator, this experience changes that level of trust in them for me. Beware, there are scammers in Viator!!!
Given that the evaluation is the acquisition of the official ticket, it was a disappointment. I paid expensive, more than 3 months in advance for Circuit 2. After charging a few times for the ticket, I am informed q would only have the circuit 1. I was warned so early, the option was to accept, not to lose the trains and the accommodation already booked. The location is amazing, the guide outsourced on Circuit 1 was great. But I could have bought at the same time and with the same service for circuit 1 much cheaper.
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We bought the tickets months in advance for circuit 2 which is the largest contested, a day before changed to 1 without notice, and without asking if we would like. We bought the part of the bus ticket because it is quite confused the company voucher, then they said that they would refund, did not, do not respond and do not return, bad service!
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At the last moment, if it works, you have tickets. But they cost more than double what you pay at the ticket office. I didn't know that when I bought it😭 And at the ticket office, you can buy them the night before until 10 PM, and it's very accessible; paying double is a lot of money.
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Haku Travel deceives customers. We booked circuit 2 and they sent us tickets for 1 (less requested and cheaper because it is harder and does not enter the citadel). With a person with mobility difficulties, we had to climb hundreds of stairs, and on top of that, the guide at the end encouraged us to deceive the Rangers to "sneak" into 2 and be able to access the citadel. Anyway, after paying almost 800 euros for the 4 of us in the family, we feel totally cheated. What a shame for the country to have crooked people like Haku Travel.
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We could not find tickets online and we bought them through this agency. We received the tickets for circuit 3B two days in advance. Elmer was available to answer questions at all times. Highly recommended!
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Hello, in the month of May, through the TripAdvisor page we arrived at Viator and bought a package to visit circuit 2 in Machu Picchu (4 people, two mothers with their two children) last Monday, June 22. The total purchase amount was 916 US, considering that it was high season and that tickets on the official platform for circuit 2 of the park were sold out.
Two days before the date, I received the first messages via WhatsApp from the Haku Travel agency to coordinate the pickup from Aguas Calientes. On that occasion, they requested, once again, photos of our passports and train tickets. Once this information was sent, they sent, always via WhatsApp, the tickets for the bus from Aguas Calientes and the entrance tickets to the park. These said circuit 1.
Given the doubt, I wrote to the person who was speaking to me and they told me not to worry because the guide knew that we had paid for circuit 2 and that that was what we would do.
On Monday the 22nd, as soon as we met the guide, he informed us that our tickets were only valid for circuit 1 and that it was not possible to enter circuit 2. He also commented that there used to be less control, but that it was no longer possible to buy one circuit and visit another.
For this same reason, I tried to communicate by phone with the tourism agency, who never answered the phone and limited themselves to responding that they were very sorry about the situation. While this was happening, the guide waited for us to see if we could get any response from the agency.
After many back-and-forth messages, and with circuit 1 already started, the agency tells me that they will refund the total payment to the same card used for payment.
We continued with the tour and the guide tells us that he would try to get us into circuit 2, after a new payment, but that we would not have a guide, since he could not accompany us, so as not to risk his guide accreditation.
That was how we entered circuit 2, with the risks that this entails and without a guide.
A few days later and already back in Chile, I tried to communicate again with the agency since the refund did not appear in the account, after more than 3 days of insisting, they respond that they will not refund anything because we finally accessed circuit 2.
I hope to have a response from you.
I remain attentive
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Viator responds and provides guidance, but I had a bad experience with the operator Haku Travel because I paid an overprice to acquire tickets for Circuit 2, and a day before, they informed me that it was subject to availability and that they had sold out. Consequently, I had to take Circuit 1, which was not of my total interest, and on top of that, it was cheaper, while I had paid for a different, more expensive service (Circuit 2). The person who contacted me from Haku Travel told me they would try, and finally, they said it was not possible to obtain tickets for Circuit 2, without even offering me a refund for the price difference between the tickets for Circuit 2 and Circuit 1. I want to highlight that during the purchase of this tour, the application indicated that Circuit 2 was available, and later I even received confirmations stating that I had acquired Circuit 2. Honestly, I felt deceived because I paid an overprice for Circuit 2, the most demanded among tourists, and it seemed that from the beginning I only had access to Circuit 1, having paid more for Circuit 2.
As a side note, Anai, the guide, was tremendously kind, dedicated to us, and had a very good command of the history, the place, etc. Thanks to her, we had a great tour.
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Way too expensive and poor service!
I paid 190 euros for the ticket, bus, and guide.
The best part was the guide, who was really very nice.
The problems I had beforehand were: I bought the tickets 2 months in advance, but I only received the tickets the day before the event. And then they were also the wrong ones. So all in all, not recommended.
Buy your tickets either through the official government website or on-site in Aguas Calientes.
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Very good, everything included, without worrying about anything.
The guide was amazing, delivering us more than agreed
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