Machu Picchu Entrance Ticket - Official Circuits
Sacred Valley, Peru
- 3 to 4 hours (approx.)
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Machu Picchu Official Entrance Tickets – Circuits (1, 2 or 3- Selected Option Based on Availability)
- Roundtrip bus tickets to/from Machu Picchu$35.00 per person
- Private professional guide$90.00 per booking
- Transfers or transportation (train, bus, taxi, or shuttle)
- Meals or lunch
Meeting and Pickup
Departure Point
- Machupicchu, Machu Picchu Peru
What To Expect
1
Machupicchu
Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Infant seats available
- Not recommended for travelers with back problems
- Travelers should have a moderate physical fitness level
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.8
based on 37 reviews
Sort by: Most insightful
Bianca_G, Jul 2026
DO NOT BOOK!!
We booked the tour a month in advance, so enough time for them to prepare. We only received payment confirmation from Viator but nobody from the agency reached out to us. Closer to the date of the your we tried reaching them via the platform and WhatsApp without success. Eventually we reached out to Viator, who also weren’t able to reach them, so they opened a refund request on our behalf. Eventually we decided to buy our own tickets and organise the trip ourselves, as the main reason to come to Peru was to see Machu Picchu and we didn’t want to miss out on that. Less than twelve hours before the tour date they saw the refund request and finally replied to us. They sent us the ticket and all the information but at that point it was way too late for us already.
We also saw on the tickets that they had just bought them the day before, so they were lucky there were tickets for the circuit we had booked and the time we had booked.
They are now refusing to refund us the money, as they say we could’ve made the tour and they organised everything in time. They were also telling Viator that they were in contact with us the whole time, which is not true.
We also saw recent reviews of people to whom happened similar things and for some they weren’t even able to buy the tickets anymore, but the agency still doesn’t refund them.
John_G, Jun 2026
Eliud is absolutely amazing from the detail of all his descriptions to being able to let us go at our own pace and not rush to even helping with some english for my father that isn’t fluent in spanish it truly felt less like a tour guide and more like going with a freind of family member that knows absolutely everything about machu picchu truly once in a lifetime experience and if possible you’ll wish you did it with eluid i also highly reccomend the walk up and down as it is truly a spectical My family ended up going 2 days busing up then walking down the first day and walking up then bussing down the second to get every kind of view haha
Eliud es absolutamente increíble desde el detalle de todas sus descripciones hasta poder dejarnos ir a nuestro propio ritmo y no apresurarse incluso a ayudar con algo de inglés para mi padre que no habla español con fluidez, realmente se sintió menos como un guía turístico y más como ir con un amigo de un miembro de la familia que sabe absolutamente todo sobre Machu Picchu realmente una experiencia única en la vida y si es posible, desearías haberlo hecho con Eluid. También recomiendo encarecidamente el paseo arriba y abajo, ya que es realmente espectacular. Mi familia terminó yendo 2 días en autobús, luego caminando el primer día y caminando hacia arriba y luego bajando en autobús el segundo para obtener todo tipo de vista, jaja
Sriram_M, Jun 2026
The tour was amazing. Haku Travels did a good job once the tour day arrived. However before that they were very poorly coordinated with multiple guides messaging and asking for the information. Also they don’t respond with clarity unless you push them. Perhaps it’s a language issue but overall the experience went well
Jennifer_F, Mar 2026
We booked 6 tickets for circuit 3B, this company (after many many back and forth messages) sent us tickets to circuit 1B. When I contacted them about their mistake they acknowledged the mistake and told us a guide would meet us at the entrance and our new tickets would be hand delivered. However when the “guide” arrived we were told if we wanted circuit 3B we had to enter like we were going to 1B and then pay him more money to get into the correct circuit! I refused to accept this as we had paid for circuit 3B; he got very flustered with me and started telling me his company only had 2 people, this was how things worked. *Meanwhile my 4 young children husband and I were standing in the pouring rain, 2 of us sick with a tummy bug…feeling awful! *I tried to talk to the entrance officials and even the police, no one could help, it was absolutely terrible!! Worst ever! *We had been at Machu Picchu since 9:30 am already, and had already done the circuit 1B that they were trying make us redo. I have never been so bummed or angry. The company “owner” told me he would refund my money, assuring me they were not scammers. So far, 5 days later no refund and of course they are not responding to my messages!! I have always trusted Viator, this experience changes that level of trust in them for me. Beware, there are scammers in Viator!!!
Kelly_E, Jul 2026
En último momento, pues si funciona, tienes boletos. Pero cuestan más del doble de lo que pagas en la boletera. No lo sabía al comprar😭 Y em la boleteria, los puedes comprar la noche antes hasta las 10pm y es bien accesible, pagar el doble es mucho dinero
mariajose_a, Jul 2026
Haku Travel engaña a los clientes. Contratamos el circuito 2 y nos envió entradas para 1 (menos solicitado y más barato por ser más duro y no entrar en la ciudadela). Con una persona con dificultades de movilidad tuvimos que subir cientos de escaleras y encima el guía al final nos animó a engañar a los Ranger para “colarnos” en el 2 y poder acceder a la ciudadela. En fin, después de pagar casi 800 euros para los 4 de la familia, nos sentimos totalmente engañados. Qué pena de país con gente mafiosa como Haku Travel
Evelin_S, Jul 2026
No encontrábamos entradas online y las compramos a través de esta agencia. Nos llegaron las entradas del circuito 3B con dos días de antelación. Elmer estuvo disponible para resolver dudas en todo momento. Muy recomendado!
Trinidad_V, Jul 2026
Hola, en el mes de mayo, a través de la página trip advisor llegamos a Viator y compramos un paquete para visitar el circuito 2 en Machu Picchu (4 personas, dos madres junto a sus dos hijos) el pasado lunes 22 de junio. El monto total de la compra fue de 916 US considerando que era temporada alta y que los tickets en la plataforma oficial para el circuito 2 del parque estaban agotados.
Dos días antes de la fecha, recibí vía whattsapp los primeros mensajes de la agencia Haku Travel para coordinar el pick up desde aguas calientes. En esa oportunidad nos solicitaron, nuevamente, las fotos de nuestros pasaportes y boletos de tren. Enviada esta información enviaron, siempre por whattsapp, los tickets para el bus desde aguas calientes y los tickets de ingreso al parque. Estos decían circuito 1.
Ante la duda escribí a la persona que me hablaba y me dijo que no me preocupara porque el guía sabia que nosotros habiamos pagado el circuito 2 y que eso haríamos.
El día lunes 22, apenas nos encontramos con el guía, este nos informó que nuestros tickets solo servían para el circuito 1 y que no era posible entrar al circuito 2. Nos comentó además que antes había menos control, pero que ya no se podía comprar un circuito y visitar otro.
Por esta misma razon, intenté comunicarme por teléfono con la agencia de turismo, quienes nunca contestaron el teléfono y se remitieron a responder que lamentaban mucho la situación. Mientras esto pasaba el guía nos esperaba a ver si lográbamos alguna respuesta de parte de la agencia.
Después de muchos mensajes de ida y vuelta, y ya iniciado el circuito 1, desde la agencia me comentan que devolverán el total del pago a la misma tarjeta con que fue pagada.
Seguimos con el recorrido y el guia nos dice que intentaría hacernos entrar al circuito 2, previo un nuevo pago, pero que no tendríamos guía, ya que el no podría acompañarnos, para no arriesgar su acreditación de guía.
Fue asi como entramos al circuito 2, con los riesgos que esto conlleva y sin guia.
A los pocos días y ya de regreso en Chile, intenté comunicarme nuevamente con la agencia ya que el reembolso no aparecía en la cuenta, despues de más de 3 días de insistir, me responden que no me devolverán nada pues nosotros finalmente accedimos al circuito 2.
Espero tener una respuesta de parte de uds.
Me quedo atenta
Gonzalo_G, Jun 2026
Viator responds and provides guidance, but I had a bad experience with the operator Haku Travel because I paid an overprice to acquire tickets for Circuit 2, and a day before, they informed me that it was subject to availability and that they had sold out. Consequently, I had to take Circuit 1, which was not of my total interest, and on top of that, it was cheaper, while I had paid for a different, more expensive service (Circuit 2). The person who contacted me from Haku Travel told me they would try, and finally, they said it was not possible to obtain tickets for Circuit 2, without even offering me a refund for the price difference between the tickets for Circuit 2 and Circuit 1. I want to highlight that during the purchase of this tour, the application indicated that Circuit 2 was available, and later I even received confirmations stating that I had acquired Circuit 2. Honestly, I felt deceived because I paid an overprice for Circuit 2, the most demanded among tourists, and it seemed that from the beginning I only had access to Circuit 1, having paid more for Circuit 2.
As a side note, Anai, the guide, was tremendously kind, dedicated to us, and had a very good command of the history, the place, etc. Thanks to her, we had a great tour.
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madawaga_f, Jun 2026
Way too expensive and poor service!
I paid 190 euros for the ticket, bus, and guide.
The best part was the guide, who was really very nice.
The problems I had beforehand were: I bought the tickets 2 months in advance, but I only received the tickets the day before the event. And then they were also the wrong ones. So all in all, not recommended.
Buy your tickets either through the official government website or on-site in Aguas Calientes.
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EDUARDO_F, Apr 2026
Very good, everything included, without worrying about anything.
The guide was amazing, delivering us more than agreed
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Likely to Sell Out
From $45.00
per person-You will not receive a refund if you cancel.
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Machu Picchu Entrance Ticket - Official Circuits
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