Alhambra and Generalife Guided Tour
Granada, Spain
Alhambra and Generalife Guided Tour
Granada, Spain
- 3 hours (approx.)
- Offered in: English
OverviewAuto-translated
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Reviews
4.0
based on 9 reviews
Romina_F, May 2025
Unfortunatly I never found the tour guide. I arrived 1 minute late and the place was so crowded that I couldn't figure out who I should meet. I asked some people over there but nobody recognised him. The info people at the Alhambra were super resolutive and tried to help but little info was given when purchased the tour. The contact person replied an hour and a half later asking if I was able to find the tour guided. This is a warning for future travelers, they are an online agency so when you ask their colleagues on site nobody recognizes their names. I'd have prefered received a picture of the meeting point for better understanding. I had never been to that place before and the poor instructions weren't enough for my understanding. No umbrellas or t-shirts with the real tour agency not even the last name of the guide was provided. Thanksfully, the Alhambra staff was more than helpful with me at all times.
Response from Host, May 2025
Hello Romina, good morning,
In the tour information, we clearly state several times — including a reminder to arrive 5 to 10 minutes early — that arriving late means losing the visit. We cannot delay the start of a group of 10 people who arrived on time for someone who did not.
In your case, your messages informing us of the delay came at the time you were already supposed to be at the meeting point with the guide. Even so, efforts were made to locate you, but by the time you arrived, the group had already left.
Fortunately, you were able to access the monument on your own using the ticket we provided. So despite arriving late, you were still able to visit the Alhambra.
Jussara_P, Jun 2025
Excellent having the availability to buy 1 day before entrance, but said that, in case of Spanish language, would be a guide. In other languages, it would be audioguide. But when I got the ticket, I was just an audioguide, even though I was Spanish. I didn't find that right. I took the whole walk alone, but it was all great. Only that point even I found misleading.
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Response from Host, Jun 2025
Gracias por su reseña! Valoramos mucho su opinión.El producto tiene varias opciones en varios idiomas, el día que usted compró solo estaba disponible la opción Audioguia. Aún así lo tendremos en cuenta para mejorar la experiencia de futuros viajeros. Gracias!
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