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Burj Khalifa: At The Top Observation Deck Admission Ticket

Dubai, United Arab Emirates

1 hour to 1 hour 30 minutes (approx.)
Pickup offered
Group discounts
Mobile ticket

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Overview

While lots of tours offer views of Dubai’s cityscape, it’s hard to get a better panorama of the city than at the top of the world’s tallest building. With this admission ticket, visit the observation deck of Burj Khalifa. Use high-powered telescopes to explore the city, including the Dubai Fountain Show in the fountains beneath the building. Hotel pickup is included for added convenience.

The perfect opportunity to snap panoramic photos of the city skyline
A chance to ride in one of the world’s fastest elevators
Take in the sights by day, or see the city lit up at night
Spy the desert in the distance, framing the city views

What's Included

All Fees and Taxes

Use of bicycle

Meeting and Pickup

Pickup points

Select a pickup point

Pickup details

Please be at the pickup location 10 minutes before departure. The driver will hold a sign with your name.

What To Expect

Burj Khalifa

Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Near public transportation
Infants must sit on laps

Not recommended for travelers with back problems
Not recommended for pregnant travelers
No heart problems or other serious medical conditions
Most travelers can participate

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

3.9

based on 44 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Incredible experience

Hristo_T, Mar 2026

Burj Khalifa is an incredible experience and a must-see in Dubai. The views from the top are absolutely breathtaking and give you a unique perspective of the entire city. Everything is very well organized, and the visit is truly memorable. Highly recommended for anyone visiting Dubai!

Response from Host, Mar 2026

Thank you for your wonderful review! We’re delighted to hear that you enjoyed the breathtaking views from Burj Khalifa. It truly is one of Dubai’s most unforgettable experiences. We hope to welcome you again on another amazing tour soon!

Péssima

Diego_A, Feb 2026

I booked two premium time slots through Viator for major attractions in Dubai, including Burj Khalifa and The View at The Palm. In both cases, the local operator attempted to change my confirmed time less than 24 hours before the visit. For Burj Khalifa, I had purchased an 11:00 AM ticket and was informed the day before that they “could not issue the QR code” for that time. I was pressured to select another slot, which completely disrupted my itinerary and pre-booked lunch reservations. For The View at The Palm, I specifically paid more for the 05:00 PM golden hour timing. Again, one day prior, I was told it was “sold out” and asked to move to 03:00 PM — which defeats the entire purpose of paying for a sunset slot. Both bookings were marked as confirmed at the time of purchase. Operational issues, crowd levels, or ticket redemption delays are not the customer’s responsibility. If a time slot is sold out, it should not be sold and confirmed in the first place. This operator appears to sell inventory they do not actually secure, then tries to adjust customers last minute. Very disappointing experience and highly stressful while traveling. I would not book with this supplier again.

Response from Host, Feb 2026

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your visit to Dubai. We completely understand how frustrating it must have been to receive time change notifications close to your visit date — especially when your day was carefully planned around confirmed slots and reservations. Please allow us to clarify that all bookings are requested and confirmed based on real-time availability provided by the attraction’s ticketing system. In rare cases, due to high demand or system allocation limits, specific time slots may become unavailable after confirmation, and we are then required to offer the closest available alternative. That said, we truly regret the disruption this caused to your itinerary, particularly for the premium golden hour experience, which we understand was the main reason for selecting that timing. Your feedback is extremely important to us, and we are actively reviewing this matter internally to minimize the possibility of similar situations in the future. We appreciate your understanding and again apologize for the stress caused during your trip.

We never have our tickets...

Shazia_s, Jan 2026

We never have our tickets at the booth . Had to buy new tickets , custom service called the operator tour so many times no one pick up the phone .viator is keep sending the tickets which was not valid . Request for my refund

Response from Host, Jan 2026

We sincerely apologize for the inconvenience and frustration you experienced. 🙏 This is certainly not the level of service we aim to provide, and we fully understand how upsetting it must have been to arrive without valid tickets and be unable to reach us at that moment. Please accept our deepest apologies for the inconvenience caused, including the need to purchase new tickets on-site and the difficulty in contacting our customer support. This situation is taken very seriously, and we are already reviewing what went wrong to ensure it does not happen again. Regarding your refund request, please rest assured that we will fully cooperate with Viator to review your case and process the refund according to their policy. Kindly contact Viator support directly through your booking reference so they can officially initiate the refund procedure. Thank you for bringing this to our attention. Your feedback is extremely important to us, and we truly regret that your experience did not meet expectations.

A beautiful feat of engineering. Bravo!

George_B, Dec 2025

I am so glad to have booked in advance a later slot because I was lucky not having to wait in line. Straight to the top. Usually the wait is 2 - 4 hrs. Amazing view of the city and water show. I got to see the last one that night. Friendly staff and overall it was worth it. Great feat of engineering. You have to experience the tallest building in the world.

Response from Host, Dec 2025

Thank you for sharing your experience! 🌟 We’re glad you enjoyed the smooth entry, breathtaking views, and even caught the last fountain show of the night — a perfect timing indeed! Your kind words about the staff and overall experience mean a lot to us. We hope to see you again on another unforgettable Dubai experience.

Visited floors 124/5 both...

Belinda_M, Nov 2025

Visited floors 124/5 both 9PM & 7AM Pm was busy but not hectic, caught a fountain show, city is spectacular at night. 7AM was very quiet and the views although misty well worth it

Response from Host, Nov 2025

What a brilliant idea to visit "At The Top" at two different times! We are delighted that you enjoyed the spectacular city views at night and caught the Fountain Show. We are also pleased that your 7 AM visit was quiet and the views were well worth the early start, despite the mist. Your valuable comparison between the evening and morning will be very helpful to future visitors. We look forward to welcoming you back!

Frustrated

Kenneth_B, Oct 2025

The confirmation VOUCHER had not been received by burj khalifa. And they wouldn’t accept my email confirmation or ticket bar code. I was not allowed entrance. Very frustrating experience. I had to purchase tickets directly. I’m hoping for a full refund.

Response from Host, Oct 2025

we’re very sorry for the inconvenience you faced. Please note that the Viator confirmation voucher is not valid for direct entry. The official admission ticket was issued and sent to your email after your booking was confirmed. It seems there may have been a misunderstanding, and the official ticket was unfortunately not used at the entrance.

Service Stinks

Lee_C, Sep 2025

I got 2 tickets for a trip up the Burj Khalifa. When I got to the counter I was refused entry because of the tickets Viator had sent me. The barcode would not work. I got in touch with Viator and was refused a refund for some reason. I am absolutely disgusted with the way this has been dealt with so far. I have had a reply to say we can not give you a refund but no explanation. I will never book anything through Viator again.

Response from Host, Oct 2025

Thank you for sharing your feedback, and we sincerely apologize for the frustration you experienced. We’d like to clarify that the Viator confirmation voucher is not valid for direct entry, which is also stated on the voucher itself. The official Burj Khalifa tickets were issued and sent to your email after your booking was confirmed, but it seems they may not have been used at the entrance.

Be prepared to queue for...

Siew_L, Feb 2025

Be prepared to queue for at least 1.5 hrs before getting to the top. Views from the top were spectacular though.

Response from Host, Feb 2025

Thank you for your honest feedback! The queues can get long, but we’re glad the views were worth it. Hope to see you again for more experiences in Dubai! 🌆✨