Prime Tour Saint John
Saint John, Canada
- 6 hours 10 minutes (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Licensed Tour Guide
- Bottled water
- Fundy Trail Parkway - $16 per person
- Lunch
Meeting and Pickup
You can head directly to the meeting point, or request pickup
Itinerary
1
Reversing Falls Rapids
20 minutes • Admission Ticket Free
2
Moosehead Breweries
15 minutes • Admission Ticket Free
3
Carleton Martello Tower
35 minutes • Admission Ticket Free
4
Fort Howe National Historic Site of Canada
20 minutes • Admission Ticket Free
5
Rockwood Park
15 minutes • Admission Ticket Free
6
Saint John City Market
30 minutes • Admission Ticket Free
7
Stone Church
35 minutes • Admission Ticket Free
8
St. Martins Sea Caves
3 hours • Admission Ticket Free
9
Reversing Falls Rapids
20 minutes • Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Service animals allowed
- Near public transportation
- Infant seats available
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- This tour/activity will have a maximum of 30 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Reviews
3.3
based on 3 reviews
Randy_S, Oct 2025
Very disappointing. A 1 score may be a bit harsh, but no one reads the 2 or 3 ratings and future travelers (and Viator) need to be aware of a risk. Here is the full story. The tour failed to deliver on many levels, but we made the best of it. Booked the tour weeks before for a 1:00 start. For reasons not clearly (or perhaps truthfully) explained, almost everything failed.
- Instead of a bus tour, we ended up in a taxi. He tried to pass it of as an upgrade to their luxury vehicle. We were mostly crammed in just a taxi where we couldn’t see the scenery.
- it seems the tour operator called his friend Amir at the last minute to come drive us around. There were only 4 of us that tour. Seems like the tour company offered more start times than they could support.
- The tour operator assured us his friend would speak english and would give us a good tour. Poor Amir didn’t have a clue of what he was called to do.
- Amir speaks French and almost no english. He didn’t understand any of our questions and was not able to provide any commentary on the sites or area. Not Amir's fault.
- Amir took us to about half of the sites listed on the itinerary. We were supposed to see the reversing falls twice so we could see the river flowing both ways. We only got one visit.
- The tour was listed as a 6 hour tour to assure plenty of time for the caves, photos, food stops, and exploring. When we got in the taxi with Amir, the tour operator (I have forgotten his name) told Amir to make sure we were back at 5... or just 4 hours. We were hurried along. Feeling totally cheated, we still tried to make the best of each stop. It was never explained why we needed to be back, but I suspect it was to minimize the hours on the taxi rate.
- Further impacting the rush was a flat tire. I acknowledge the tour can't predict that, but the time should be extend to compensate. Neither couple on the excursion was pressed for time, our cruise ships didnt leave till after 9pm or the next day.
- At one of the stops, the other lady traveling with us encountered the tour operator that originally greeted us at the beginning. He was guiding another tour. She explained how bad our experience was to that point, and asked for some compensation or alternative to what were were experiencing... he didn't have a good solution.... offered to meet us for dinner, but I think we were afraid it would be a continuation of a bad experience.
- When we got back to the drop point, the driver asked us who was paying?????
- And, the only included amenity (a bottle of water) was not even provided 😀.
Perhaps today was an anomaly, but I'm also disappointed and question if Viator properly screened the listing.
The only compensating factor was the other couple on the trip. They were great!!! We made new friends as we commiserated our joint misfortune.
Your experience may be different. I left Saint Johns without the experience I paid for. I have booked many trips with Viator, but this was one of two very disappointing on our Fall Foliage Cruise.
Response from Host, Oct 2025
Dear Guest,
First of all, we want to clarify that you did not actually experience a tour with us. We are not a taxi service. S-TOUR NB is a specialized tour company in Saint John, New Brunswick, offering only professional guided tours with licensed drivers and experienced local guides.
Secondly, you mentioned being asked for payment at the end of the tour. Please note that all of our guests pre-pay in advance through Viator or our booking partners — we never collect cash or payment at the end of a tour.
Thirdly, you referred to a guide named “Amir.” We do not have, nor have we ever had, a guide by that name.
On the day of your scheduled booking, we attempted to contact you by phone and text, but unfortunately, you did not respond. In our records, you are listed as a no-show. It appears very likely that you may have joined another service (possibly a taxi) by mistake and assumed it was our tour. That would explain why your driver could not provide commentary in English and why you missed parts of the advertised itinerary.
To clarify:
Our tours are never conducted in taxis. We operate vans, mini-buses, or buses depending on group size.
Our drivers have many years of professional driving experience, and our guides bring more than 25 years of expertise. They are knowledgeable, prepared, and consistently highly rated by our guests.
Every tour includes bottled water, light snacks, and a one-hour lunch break at the Sea Caves Restaurant in St. Martins. Multiple scenic stops are included, with two opportunities to view the Reversing Falls when tide schedules allow.
We always guarantee on-time return for cruise passengers and follow the full itinerary as advertised.
We regret that your day in Saint John did not meet your expectations, but it is important to emphasize that the experience you described does not reflect our service. Our many positive reviews speak to the professionalism and quality of our tours.
We kindly suggest contacting Viator directly to verify which operator provided the service you experienced, as it was not S-TOUR NB.
Sincerely,
S-TOUR NB Management
Audrey_R, Jul 2025
We saw among other things, the reverse fall both ways (water going from St. John River to Bay of Fundy and vice versa). Amazing St Martins caves in low tide.
From $199.00
per person-You will not receive a refund if you cancel.
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