La Hacienda Park Tour
Badge of Excellence
Punta Cana, Dominican Republic
- 8 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- Air-conditioned vehicleRoundtrip Transfer included on the reservation
- Zipline
- Horse ridding
- Buggies
- Safari
- Free fall
- Bathing in the river
- Kids club for under 5 years old
- Lunch
- Gratuities
- Photos
- Bandanas$7.00 per person
- Bottled water2 usd
- Alcoholic BeveragesBeer 5 usd
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Please make sure to contact us at least 24 hours before your scheduled tour. This is mandatory to confirm your visit and the exact pickup time at the lobby of the hotel.
Operating hours.7:00 am
Itinerary
1
La Hacienda Park
7 hours • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Not recommended for travelers with back problems
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Travelers should have a moderate physical fitness level
- Please make sure to contact us at least 24 hours before your scheduled tour. This is mandatory to confirm your visit..
- Maximum weight: 250 pounds for some activities
- Minimum height 110 cm for some activities
- Infants must be seated on an adult’s lap.
- Maximum 50 participants per activity.
- In case of a no-show, a rescheduling fee is 100% of the tour cost will be applied, depending on the circumstances.
- Please note that in case of a no-show, no refund will be issued.
- We do not offer pick-up from Airbnb locations. Instead, we assign the nearest pick-up point, usually within a 10-minute distance.
- This tour/activity will have a maximum of 500 travelers
Supplied by
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Tanya_V
Loved every moment and in the order we did everything. The workers were so friendly and helpful. I definitely recommend this place!
Reviews
4.6
based on 19 reviews
Tanya_V, Apr 2026
Loved every moment and in the order we did everything. The workers were so friendly and helpful. I definitely recommend this place!
Response from Host, Apr 2026
Dear Tanya,
Thank you so much for your kind words!
We are truly happy to hear that you loved every moment of your experience and enjoyed how everything was organized. Our team works hard to provide friendly and helpful service, so it means a lot to know that it made a difference during your visit.
We really appreciate your recommendation and hope to welcome you again in the future for another great experience!
Julie_H, Mar 2026
Overall experience was great. Bring a spare set of clothes and a scarf for the buggie rides! Lunch didn’t include drinks (not even bottled water). Bring small denominations to tip various activities. Staff were friendly and helpful.
Response from Host, Mar 2026
Thank you for your great feedback! We’re glad you had an overall positive experience and appreciated our friendly and helpful staff. Thank you as well for your helpful tips for future guests. We also appreciate your note regarding drinks at lunch and will take it into consideration. We hope to welcome you again soon!
Ashley, Dec 2025
It was amazing, pack extra clothes pack bandanas for the buggy. It was so much fun, the staff is friendly and amazing. 10/10 experience
Response from Host, Dec 2025
Dear Ashley,
Thank you so much for your wonderful review! We’re delighted to hear that you had an amazing time and enjoyed the buggy experience. Your tips about bringing extra clothes and bandanas will definitely be helpful for future visitors.
We truly appreciate your kind words about our team — we’re glad their friendliness helped make your day even more enjoyable. Hearing that you rate the experience a 10/10 means a lot to us.
Thank you again for sharing your feedback. We hope to have the pleasure of welcoming you back for another fun adventure!
Kind regards,
Benjamin_E, Nov 2025
We were very concern about using viator, not knowing if it was accurate or not, but it worked out. The only thing was that we had two different pick up time at the hotel.
Response from Host, Nov 2025
Hi Benjamin,
Thank you for your review! We’re happy to hear everything worked out and that you enjoyed your visit to La Hacienda Park.
Regarding the pickup times — we completely understand the confusion. The general pickup window is the same for the entire area, but because there are so many hotels, we can’t list an exact time for each one on Viator. That’s why we send the precise pickup time in your confirmation message 24 hours before the tour. This helps ensure accuracy and keeps everything running smoothly.
We truly appreciate your understanding and hope to welcome you back for another great experience!
Alyssa_A, Oct 2025
It was so fun!!! sadly the zip line was being serviced so we didn’t get to do that but other wise 10/10 Staff was amazing. Ask for willy he the best photographer
Response from Host, Nov 2025
Hi Alyssa!
Thank you so much for your review! We're thrilled to hear you had a great time and that our team — especially Willy — helped make your experience even better. We're sorry the zip line was under maintenance during your visit, but we hope you'll get to enjoy it next time.
Thanks for the recommendation and your awesome energy!
We can’t wait to welcome you back for another 10/10 experience! 🌟
Bernard_C, Oct 2025
Very exciting place to visit and lots of fun. The lunch was delicious. I will definitely be back next year.
Response from Host, Oct 2025
Thank you so much for your kind words! We’re delighted to hear that you had such a fun visit and enjoyed the lunch. It’s wonderful to know you’re planning to return next year — we’ll be happy to welcome you back!
Jessica_M, Jul 2025
It was so much fun. Ask for Jimmy if you are able to. He was great. Only downfall was that there are no shops and a lot of in between down time.
Response from Host, Jul 2025
Dear Jessica,
Thank you so much for sharing your experience with us! We’re delighted to hear you had a great time and that Jimmy made your day even more enjoyable — we’ll be sure to pass along your kind words to him.
We also appreciate your honest feedback regarding the downtime and lack of shops. Your comments are very valuable, and we’ll review this with our team to explore ways to enhance the overall experience and make those moments more engaging for our guests.
Your satisfaction means a lot to us, and we hope to have the chance to welcome you again in the future for an even better experience.
Warmest regards
ASMR_i, Jul 2025
The park is great but the tour operator needs to mention there are restrictions on who can do what activities when booking the tour. Also the fact that you should bring a bathing suit. Viator mentioned nothing about these things. I wouldn’t have booked for all of us since I can only do two activities.
Response from Host, Jul 2025
Dear ASMR,
Thank you for taking the time to share your feedback. We’re very happy to hear you enjoyed the park, and we truly appreciate your honest comments regarding the booking information.
We sincerely apologize for any inconvenience caused by the lack of details about activity restrictions and recommendations like bringing a bathing suit. Your feedback is very important to us, and we will make sure to communicate with our partners, including Viator, to update the tour descriptions and ensure all future guests have complete information before booking.
Our goal is to provide a smooth and enjoyable experience from start to finish, and your comments help us improve. We hope to have the opportunity to welcome you back under better circumstances and offer you a more tailored experience.
Warm regards
EMILSE_C, Apr 2026
the tour on the hacienda was fun. We did all the activities indicated in the itinerary, the lunch was excellent, and the facilities clean... However, the customer service was AWFUL. At the time of booking I chose the pickup option from the hotel, everything was confirmed, however, on the day of the tour they contacted me by whatsapp to tell me that they could NOT meet me at my lodging and demanded that I wait for the driver at a meeting point at 8:00am, they warned me in a very rude way that “if I was not there at the time indicated, the driver would not wait”, I informed them that from my lodging to the meeting point was very far and that I did not have transport to get there, they told me that “that was not their problem” and warned me again that “the driver would not wait”. I had to grab an UBER until the meeting point, arrived on time at 8:00am and the driver arrived at 9:00am. I asked the person who was attending to me via whatsapp AND HE DIDN’T CARE ANYTHING, I told him that I was with my parents in my 50s and we were tired of waiting in the sun and heat, but he didn’t care. In the end the driver arrived late, took us to the hacienda, where a gentleman received us and apologized for the “inconvenience”... I accepted the apology ONLY to not miss the tour, but I really felt it was disappointing and humiliating to treat myself and my family.
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Response from Host, Apr 2026
Estimada Emilse,
Gracias por compartir su experiencia. Nos alegra saber que disfrutó de las actividades, el almuerzo y nuestras instalaciones.
Sin embargo, lamentamos que su percepción sobre la atención recibida no haya sido satisfactoria.
Nos gustaría aclarar que, tal como se indica en nuestras condiciones de reserva, no realizamos recogidas en Airbnb o residencias privadas. En estos casos, siempre ofrecemos el punto de recogida más cercano para que nuestros clientes puedan disfrutar de la experiencia sin inconvenientes. Esta información se proporciona previamente para evitar malentendidos.
En cuanto al punto de encuentro, este se encuentra ubicado en una plaza pública con amplio espacio, asientos y zonas de sombra para mayor comodidad de nuestros clientes. Por ello, nos sorprende su comentario sobre las condiciones de espera.
Asimismo, lamentamos si la comunicación fue percibida como poco cordial, ya que nuestro equipo está capacitado para informar nuestras políticas de manera clara y respetuosa. Cabe destacar que el transporte opera bajo rutas y horarios establecidos, por lo que la puntualidad en el punto acordado es fundamental.
Dicho esto, ofrecemos disculpas por el retraso en la llegada del chofer y entendemos que esto pudo afectar su experiencia, especialmente al estar acompañado de su familia.
Agradecemos sus comentarios, los cuales tomamos en cuenta para seguir mejorando nuestros procesos y la calidad de nuestro servicio.
Jolenne_P, May 2025
Beautiful day, several inclusive activities to enjoy. Delicious lunch and welcoming staff.
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Response from Host, Jul 2025
Bonjour Jolenne,
Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis d’apprendre que vous avez passé une belle journée et apprécié la diversité des activités. Cela nous fait également très plaisir de savoir que le déjeuner vous a régalée et que notre équipe a su vous accueillir chaleureusement.
Votre satisfaction est notre plus grande récompense. Nous serions ravis de vous accueillir à nouveau pour d’autres moments inoubliables en République Dominicaine !
À très bientôt et merci encore d’avoir choisi notre expérience.
Cordialement
From $99.00
per personup to 24 hours before the experience starts (local time)
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