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El Yunque Rainforest Waterslides and Luquillo Beach w/ Transport

Recommended by 93% of travelers
Luquillo, Puerto Rico
Viator Experience Award
High interest
Booked 10+ times today.
+46
  • 5 to 7 hours (approx.)
  • Pickup offered
  • Mobile ticket
  • Offered in: English

Why travelers loved this

4.7
·
· Emeline_C ·
Aug 2026
The tour guide was very knowledgeable, helpful, and kept everyone safe. The walk wasn’t very long and the rainforest was beautiful. The beach wasnt crowded at all, and the area was very clean. The restaurants were great too! Definitely a highlight of our trip. Thank you to Brandon, our tour guide!
· Sophia_N ·
Aug 2026
Great experience! Not much walking, just a quick path to the waterslide and then to the beach afterwards. Israel was a great guide, ensuring we all had fun and made the most of the experience. You should definitely wear a bathing suit and get water shoes are well.

Overview

Combine a trip to El Yunque, with some beach time in Luquillo, on this full-day group tour! You'll start in El Yunque, where you'll take a walk out through the forest, get the chance to swim in crystalline rivers, and slide down natural waterslides at Las Paylas. You'll then continue to Luquillo, where you can spend time at the local beach, shop, and grab food (own expense) at Los Kioskos before returning to San Juan.
  • Visit the beach and the rainforest in just one day from San Juan
  • Travel in the comfort of an air-conditioned vehicle
  • Sleep in, with later depature time in the morning or afternoon
  • Round-trip transfers from select areas of San Juan provided

What's Included

  • Air-conditioned vehicle
  • Waterfall, natural waterslides, and walk-through El Yunque Rainforest
  • Swimming and shopping at Luquillo Beach
  • Local guide
  • Local food options are available for an additional cost

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Pickup points

Select a pickup point

Pickup details

**Pickups will begin 90 minutes prior to the start time and vary by location. Please plan to arrive a little early! We will need to stay on schedule for all guests joining us!!** PICK UPS FOR 10:30 START TIME: 9:00 am- Kasalta Bakery 9:00 am- Doubletree by Hilton San Juan 9:05 am- AC Hotel by Marriott 9:05 am- San Juan Marriott Resort and Stellaris Casino 9:10 am- La Concha Renaissance Hotel 9:10 am- Condado Vanderbilt Hotel 9:10 am- Condado Ocean Club 9:15 am- Condado Plaza Hotel 9:15 am- Caribe Hilton 9:20 am- Plaza Colon in Old San Juan 9:30 am- ALOFT Hotel 9:30 am- Sheraton Puerto Rico Resort and Casino 9:30 am- Hyatt House San Juan 9:45 am- TRYP by Wyndham 9:45 am- Embassy Suites by Hilton San Juan 9:50 am- Royal Sonesta 9:50 am- Fairmont El San Juan Hotel 9:55 am- Courtyard by Marriott Isla Verde Beach Resort 10:15 am- Hyatt Regency Grand Reserve 10:30 am- Wyndham Rio Mar 10:30 am- Frutera Flores, Luquillo PICK UPS FOR 12:30 START TIME: 11:00 am- Kasalta Bakery 11:00 am- Doubletree by Hilton San Juan 11:05 am- AC Hotel by Marriott 11:05 am- San Juan Marriott Resort and Stellaris Casino 11:10 am- La Concha Renaissance Hotel 11:10 am- Condado Vanderbilt Hotel 11:10 am- Condado Ocean Club 11:15 am- Condado Plaza Hotel 11:15 am- Caribe Hilton 11:20 am- Plaza Colon in Old San Juan 11:30 am- ALOFT Hotel 11:30 am- Sheraton Puerto Rico Resort and Casino 11:30 am- Hyatt House San Juan 11:45 am- TRYP by Wyndham 11:45 am- Embassy Suites by Hilton San Juan 11:50 am- Royal Sonesta 11:50 am- Fairmont El San Juan Hotel 11:55 am- Courtyard by Marriott Isla Verde Beach Resort 12:15 pm- Hyatt Regency Grand Reserve 12:30 pm- Wyndham Rio Mar 12:30 pm- Frutera Flores, Luquillo **At completion of the tour, guests will be dropped off at the same location they are picked up**

or

Meeting point

  • Frutera Flores
    Barrio mameyes 1 carr 3, km32 H 9, Luquillo, 00773, Puerto Rico

    For those meeting us at the meeting point, please meet at 10:30 am for the 10:30 am tour or 12:30 pm for the 12:30 pm tour, at Frutera Flores in Luquillo. There is free parking there for our guests for the day! **PLEASE USE GOOGLE MAPS FOR NAVIGATION**

End point

This activity ends back at the meeting point.

Itinerary

Discover the natural beauty of Puerto Rico on this full-day tour from San Juan that combines El Yunque Rainforest and Luquillo Beach.

Your day starts with pickup from select areas of San Juan by air-conditioned vehicle. Soak up the scenery during your drive through El Yunque National Park to a private access point on the Rio Pitahaya.

After a moderate 15- to 20-minute walk along a trail, you’ll reach Las Paylas, a natural playground with a waterfall, two waterslides, natural pool, and a cave, where you can be as adventurous as you want to be.

Afterwards, head to Luquillo Beach and Los Kioskos, where you can shop for souvenirs, refuel with food and drinks (all own expense), relax on the beach, and enjoy the ambience before returning to San Juan.

Playa Ocean Park (Pass By)

Condado Beach (Pass By)

Old San Juan (Pass By)

DISTRITO T-Mobile (Pass By)

Isla Verde Beach (Pass By)

Rio Grande (Pass By)

1

Frutera Flores

30 minutesAdmission Ticket Free

2

El Yunque National Forest

2 hours Admission Ticket Free

3

Luquillo Beach

1 hour Admission Ticket Included

4

Kiosko #48

1 hour Admission Ticket Free

Additional Info

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Travelers should have a moderate physical fitness level
  • **10:30 am tour- Pick ups will begin at 9 am in the Ocean Park and Condado areas, 9:15 in the Old San Juan area, 9:30 in the Convention Center area, 9:45 in the Isla Verde and Carolina area, 10:15 in the Rio Grande area, 10:30 in the Luquillo area, and vary by location/ Please enter your address, and we will provide the closest pickup location and time**
  • **12:30 pm tour- Pick ups will begin at 11 am in the Ocean Park and Condado areas, 11:15 in the Old San Juan area, 11:30 in the Convention Center area, 11:45 in the Isla Verde and Carolina area, 12:15 in the Rio Grande area, 12:30 in the Luquillo area, and vary by location/ Please enter your address, and we will provide the closest pickup location and time**
  • The total duration of the tour from pickup to drop off is 6 - 8 hours depending on pickup location, traffic, and the pace of the group. . For the 10:30 am tour expect to return 4:30-5:30 pm. For the 12:30 pm tour expect to return 6:30 to 7:30 pm.
  • This adventure does not enter the ticketed section of El Yunque National Forest, managed by the U.S. Forest Service. Guests will not be required to purchase additional tickets.
  • This adventure does not make the 2 hour hike to the peak or towers as that trail may not be suitable for all of our guests.
  • The minimum age to attend this tour is 4 years old. Guests who are not 4 years old or older will not be permitted to attend the tour and will forfeit any cost associated with their ticket.
  • The nature walk is a moderate walk through the natural terrain of El Yunque. When there is rain in the rainforest, the trail can become muddy and the walk will be more challenging. We recommend travelers wear a bathing suit under comfortable clothes, a pair of shoes you don't mind getting wet with a pair of sandals or water shoes to change into, and a towel to dry off.
  • Guest will be able to leave belongings on the bus. The tour provider will not be held responsible for items or belongings lost or damaged during this adventure
  • El Yunque Rainforest is monitored by the Puerto Rican Government. If conditions become hazardous and a portion of El Yunque is closed to preserve the safety of guests, the tour provider will extend the time at Luquillo Beach and Los Kioskos.
  • Guests are welcome to bring a small bag or backpack that fits under their seat (think plane seat.) Anything larger than that will not be allowed on the bus.
  • Guests will be dropped off at the same location they are picked up.
  • Not recommended for elderly travelers or guests in poor physical condition.
  • This tour/activity will have a maximum of 30 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)
Gallery picture 2 (from a traveler's review)
Gallery picture 3 (from a traveler's review)
Gallery picture 4 (from a traveler's review)
Gallery picture 5 (from a traveler's review)

Reviews

4.7
based on 5,902 reviews
Total reviews and rating from Viator & Tripadvisor
Sort by: Most insightful

Amazing Day

Santiago_Q, Aug 2026
Incredible experience at a great price, Brendon was an absolutely amazing guide who made us feel safe at all times while encouraging us to have some fun and live up the moment. He knew the good spots to eat at in Luquillo Beach and had connections to get discounts on the Jet Ski rentals there. A Must Do Activity.

Ask for Angel!

Sophia_J, Aug 2026
Super fun!! Angel was the best. True local. Lots of walking and being outside so time of year is important due to weather. Bring a change of clothes and SOCKS FOR THE FOREST!

BEWARE No air on these buses! All window were down for all buses for this company!

Triska_A, Aug 2026
Bus was extremely hot-NO AIR. Bus ride was hour and half picking up other. We filled the bus with 24 people, which made it very very hot. Everyone was sweating. We were not informed of no air or the long drive to the forest. It’s NOT BEGINER LEVEL. We had people they didn’t know how to swim and no one was there to help you cross over from first slide. Terrain was so unlevel and dangerous, it was very hard on our knees. With no air most of us couldn’t and paid high uber fees to leave from the area of 50 bars and restaurants! By the time we picked everyone up we only had a little over an hour to shop eat and drink. No time for the beach located directly behind the strip of restaurants. They charged us $30 per person for transportation and one only ended up using one way transportation instead of round trip! This needs to be better planned and the BUS NEEDS AIR!! TEMPERATURES WERE IN THE 90’s. Bus was was great! Music perfect and keep apologizing for the air but when we arrived all busses had windows down so I believe they were trying to fix the air in any of the buses from this company. He told me they do trips 7 days a week. The air is a problem and needs to be fixed & addressed. I’m asking for a refund for the one way trip coming back for five people because there was no way we could sit another hour and a half with no air!! $15 per person=$75!!

Great experience! Not...

Sophia_N, Aug 2026
Great experience! Not much walking, just a quick path to the waterslide and then to the beach afterwards. Israel was a great guide, ensuring we all had fun and made the most of the experience. You should definitely wear a bathing suit and get water shoes are well.

Very bad travel exerience

SUNDARAM_R, Aug 2026
TRANSPORTATION BY THE BUS WAS THE BIGGEST LETDOWN. When you are travelling about 4 hours out of 9 hrs for about 80 miles or so , bus condition matters Deeply disappointed by the transport experience in particular #There was, for most part of the journey, a strong smell of PETROL inside the vehicle causing a bitter odour. We mentioned this to Ryan at the Las Frutas halt ( or wherever we halted after leaving San juan and before the water fall) # The drivers cabin doesnt have effective air conditioning in the bus we were travelling causing Ryan to keep the driver's window open there by reducing the effect of the air conditioning. Effectively we were in an non - AC vehicle throughout. We mentioned this to Ryan who mentioned that we needed to bring it your notice plus that of service partner as well. He couldn't do much about it any ways.. Like for the petrol smell Aircon was A BIG LET DOWN # An audio / Mike system would help Ryan or any guide who is talking/ shouting and driving at the top of his voice due to ambient road and inside noises. We were in the front rows and were having problems hearing what he was saying. I wonder what the rear seaters could hear # Since the day trip involves nearly 4 hours of travelling, a poor vehicle translates to an even poorer experience

Response from Host, Aug 2026

Thank you for sharing your feedback. We appreciate your notes regarding the vehicle and comfort during transit, though we do want to clarify that the drive to El Yunque is about an hour each way. While managing tropical heat and road noise can be a balancing act, our team works hard to keep equipment running properly and ensure everyone stays informed. We'll certainly review your comments on bus conditions and audio with our operations team, and are happy to hear about Ryan's efforts to deliver a safe, clear, and energetic tour.

Book it!

Jasmine_J, Aug 2026
The tour was so much fun. Great communication with pick up and drop off, which made it less stressful for me, going on this trek solo. Our tour guide was super nice and patient and made everyone’s safety a priority. But most of all it was a beautiful, super fun afternoon in the rainforest and the mountains.

Response from Host, Aug 2026

Thank you for the glowing review! We’re so glad our clear communication made solo travel stress-free, and that your guide prioritized safety while keeping the afternoon super fun. Hope to guide you again!

Thank you Edwin!!!!

Zubaida_D, Aug 2026
Our tour guide Edwin was super knowledgeable, patient, funny and just a great teacher and person overall. We couldn’t have asked for a better tour guide and experience.

Response from Host, Aug 2026

Thank you for the awesome review! We’re so glad Edwin’s knowledge, patience, and humor made your tour experience so fantastic. We appreciate your recommendation!

Steve was our guide and...

Jane_R, Aug 2026
Steve was our guide and he was very attentive to myself and my family. He always made sure that we were ok and helped us all on the rocks by the natural water slides. I would highly recommend this trip. It was a lot of fun!!!

Response from Host, Aug 2026

Thank you for the wonderful feedback! We’re thrilled that Steve took such good care of your family and made sure everyone felt safe and confident at the natural waterslides. Hope to see you back!

Edwin is great!

Jordyn_A, Aug 2026
Edwin was sooo knowledgeable and made sure we were all safe ! The activities were super fun. We all had a good time.

Response from Host, Aug 2026

Thank you for the great review! We’re so happy that Edwin kept everyone safe, informed, and entertained throughout all the fun activities. Hope to host you again!

Memorable Excursion

Kathleen_N, Aug 2026
This is for those who are adventurous and who are in good physical shape. The hike had steep hills and rocks so be sure to watch your step. Wear the socks with traction. Our guide Anthony was great and he took good care of us The water was exhilarating. My entire family did the 1st slide but only my oldest son did the bigger slide. I could've stayed at the beach all day. The water was beautiful and calm. There are plenty of restaurants and we had enough time to enjoy the beach.

Response from Host, Aug 2026

Thank you for sharing your experience and the great advice for future guests! We’re glad Anthony took such good care of your group during the hike and that you enjoyed the invigorating water activities. Hope to see your family again!

We had an awesome time...

Christina_T, Aug 2026
We had an awesome time with Brandon! He was full of information, patient and fun. We took time to make sure every person was having a great time and experience.

Response from Host, Aug 2026

Thank you for the fantastic review! We’re thrilled that Brandon was so patient, informative, and attentive to everyone in the group. We appreciate your support and hope to host you again!

Socks are better to wear...

Kristin_C, Aug 2026
Socks are better to wear to the rainforest than water shoes! Water slides rocks can be Very slippery and water shoes didn’t grip

Response from Host, Aug 2026

Thank you for the fantastic review and helpful pro-tip! Socks definitely make navigating the smooth rainforest rocks much easier. We appreciate you sharing this tip with future travelers!

Great time in El Yunke snd Luquillo

Lore_D, Aug 2026
We had a great experience. Waterslides, hiking, beach. Stopped at the Kiosk in Luquillo doe shopping, lunch and beach. Wonderful experience. Thank you.

Response from Host, Aug 2026

Thank you for the wonderful review! We’re thrilled you enjoyed the slides, hiking, Luquillo beach, and local kiosks. We appreciate you choosing us for your trip!

This was an amazing...

Nico_A, Aug 2026
This was an amazing experience! Angel was extremely knowledgeable and made our trip that much more exciting, the rock slides and the beach were amazing! Definitely book with this company #TeamAngel

Response from Host, Aug 2026

Thank you for the awesome review! We’re thrilled that Angel’s knowledge made your excursion so exciting and that you loved the rock slides and beach. #TeamAngel for the win!

The tour guide was very...

Emeline_C, Aug 2026
The tour guide was very knowledgeable, helpful, and kept everyone safe. The walk wasn’t very long and the rainforest was beautiful. The beach wasnt crowded at all, and the area was very clean. The restaurants were great too! Definitely a highlight of our trip. Thank you to Brandon, our tour guide!

Response from Host, Aug 2026

Thank you so much for the review! We’re delighted that your guide made the rainforest walk so enjoyable, and that you loved the clean beach and great food choices. We appreciate you choosing us for your trip!

The guides were very...

Davida_J, Aug 2026
The guides were very amazing! Juan was over driver very nice David and Yz were great guides very helpful and informative and ensured the tour group stayed safe and together throughout the entire experience

Response from Host, Aug 2026

Thank you so much for the review! We’re glad Juan provided smooth transport and that the team kept everyone safe, informed, and together throughout the tour. Hope to see you back soon!

Great fun for the whole family!

Tatiana_H, Aug 2026
Great fun and easy activity for the whole family. Our tour guides were amazing, accommodating, friendly, well informed and proficient. We had Tony, but we also mixed up with other groups from the same company and they were all great! Highly recommend for the whole family.

Response from Host, Aug 2026

Thank you so much for the fantastic review! We’re thrilled that your family had such an easy, fun time and that Tony and our team made everyone feel well cared for. Hope to see you all again!

El Yunque Rainforest Tour

Jalese_R, Aug 2026
Brandon was our tour guide and he was great! Made sure everyone felt comfortable and safe. Never had a bad moment with him!!

Response from Host, Aug 2026

Thank you for the great feedback! We’re so glad Brandon kept everyone comfortable, safe, and happy throughout the tour. Safe travels!

Mediocre at best

Jeannette_D, Aug 2026
Mediocre at best. Picked us up at frutería Flores in a hot vehicle and took us to one spot in el yunque. Took 4 minutes to arrive at the slide and a water hole to jump off a rock. Could have done this completely on our own. Dropped us off at Luquillo. What a joke. There’s no need for this part of the tour. Seemed so silly as we had a rental and should have drove ourselves instead of being dropped off in the hot bus. Dont waste your money unless you don’t have your own vehicle.

Response from Host, Aug 2026

Thank you for taking the time to share your feedback. We’re sorry to hear that the transportation comfort and tour pacing did not meet your expectations. We aim to provide seamless service and an engaging guided experience, so we will be sharing your comments with our operations team to review our vehicle standards and tour routing.

Worth it

Sebastian_O, Aug 2026
Worth the money!!! David was the best tour guide!!! There is so much to do in one day, don’t rely off people on the internet. Book the tour and live the experience!

Response from Host, Aug 2026

Thank you for the high praise! We’re thrilled that David showed you how much you can experience in just one day. We appreciate your recommendation!

amazing

Abel_G, Aug 2026
el yunque rainforest was amazing and david the tour guide made it so cool and made the experience so fun

Response from Host, Aug 2026

Thank you for the sweet review! We’re so glad David made exploring El Yunque Rainforest so cool and fun for you. Hope to host you again!

El Yunque!!

Luis_T, Aug 2026
Great experience in El Yunque. Most of the rainforest is still not open to the public due to Hurricane Maria years ago. Things of note. It has a little hiking. Nothing crazy if you are somewhat in shape. If you don’t workout at all. You will feel it. Two, bring a pair of socks you don’t mind throwing out after. It will be muddy. Third, shoes. It will be muddy. Wear a pair of shoes you don’t mind getting destroyed from the mud. Weather it be regular sneakers, crocs or water shoes.

Response from Host, Aug 2026

Thank you for sharing your experience! We’re so glad you had a great time visiting El Yunque and taking in the sights. We appreciate your recommendation and hope to guide you again!

The water slides were a...

Mary_M, Aug 2026
The water slides were a lot of fun and the guides were helpful in keeping everyone safe and together. The only thing missing was I would have loved to learn about the rainforest on the way. Luqiuillo was beautiful and had a variety of things to do.

Response from Host, Aug 2026

Thank you for the helpful feedback! We’re glad you enjoyed Luquillo Beach and had a blast on the water slides. We appreciate your note regarding rainforest history and culture, and we’ll share this with our guides to incorporate more educational details along the way.

Good not great

Rachel_S, Jul 2026
The experience overall was very fun. The rainforest was beautiful and I enjoyed the waterfalls, you will have fun on this trip. I will say the beach is not that pretty - not sure if because I am from Florida but the area seemed a bit dirty, and the physical shoreline was almost no existent. I was disappointed in that as I was expecting to be taken to one of the best beaches and it was nothing special. The shops we stop at were fine - but nothing special, I would have rather gone to a beautiful beach and all went to a recommended lunch spot. Our guides were fine - but they didn’t seem like true professionals, more like local guys. Overall I had fun but I wouldn’t say I’d go again.

Response from Host, Aug 2026

Thank you for sharing your experience. We’re glad you enjoyed the rainforest and the waterfalls, but we appreciate your feedback about the beach area and shoreline. We strive to provide memorable excursions, and we hope to welcome you back for another adventure in the future!

I brought my daughter, my...

Gabriella_P, Jul 2026
I brought my daughter, my sister and a friend of ours for their first trip to Puerto Rico. I found this tour through Viator while planning what to do and it was very easy to book. We opted to meet up at Frontera Flores instead of getting picked up because we wanted the option to leave early just in case. Our tour guide was Tony. He was absolutely amazing! He was entertaining, funny, and very helpful throughout the tour. This was definitely worth the time and money.

Response from Host, Aug 2026

Thank you for sharing your experience! We’re so glad you, your daughter, sister, and friends had such an easy booking experience and enjoyed your trip into the rainforest. Hope to host your family again soon!

Overall the experience...

Laura_G, Jul 2026
Overall the experience was a once in a lifetime must do at least one time. It took a hour to get to waterslides in el Yunque Rainforest. Remember to bring socks for grip and long shorts and sleeves to protect from the rocks. The life jackets were outdated and they ran out of life jackets for one person but they could swim. We stopped at the frutería store on the way there to use the restroom and buy water. You can wear tennis shoes or water shoes to get in the water. The bus A/C did not work and the guide was 30mins late to pick up at Luquillo beach but we had a good time. The group we had was cool, we got to hang out at the Luquillo beach for 2hours but mainly just walked and grabbed food. No time for jet ski’s. We stayed in the water for 20mins. I recommend going to the spot with the hot dogs, mini pancakes, and drinks. We liked our guide Israel for sharing instructions and facts about the rainforest. The slides were really fun but I wouldn’t recommend jumping off the last cliffs because some areas were not deep and when I jumped I hit the bottom too fast and hurt my ankle on the rocks. Luckily I wore two socks, and leggings to protect from the sun and rocks. I would rate 6/10 I survived but did not like how late the van was when going back home and no A/C so we had the windows down. Everyone passed out on the way back. Bring your water pouch to take videos and pictures at the rainforest. I felt safe to leave my stuff on the bus but you can bring it with you and leave on the rocks with a partner. The hike is slippery so make sure to look down always. Take your time but the group will leave you behind if you don’t make it to your pick up early. I think it was overpriced for this tour but it was fine because of the guide and group.

Response from Host, Jul 2026

Thank you for taking the time to share your feedback and advice for future guests. We appreciate your notes regarding life jackets and gear, and we are actively reviewing our equipment with our team to ensure everything is updated and fully stocked. We’re glad you got to experience the rainforest!

Papi Chulo Papi Chulo Papi Chulo! Wepa!

Justin_S, Jul 2026
PapiChulo PapiChulo, PapiChulo! If your tour guide is not named PapiChulo, you have failed and should probably cancel your tour and schedule with him. This tour was so much fun, but the guide is what makes the difference. We saw plenty of other tours happening at the same time and none of them were having a better time than we were having. If you’re worried about the hike/slides, etc, like I was don’t be. I say that with the warning that if you do not feel like you can keep your balance on slippery rocks, you need to think about that. Personally, I think you’re better off wearing no shoes, as you will have more grip when walking around. All of the stops along the tour are the perfect amount of time to let you enjoy the area without feeling like you are being rushed or just sitting around waiting. Papi Chulo will make you feel so welcomed from the moment the doors open on the tour bus! What a fun time!

Response from Host, Jul 2026

Wepa! 🇵🇷 Thank you for the awesome review! We’re so glad Ryan’s energy and guiding style made such a memorable difference in your trip. We truly appreciate the love, and hope to see you again soon!

Extremely Disrespectful Tour Guide

Leslie_M, Jul 2026
I’ve been on tours like this multiple times but this was by far the worst. My guide papi chulo, a nickname he gave himself, (forgot his real name but I think it’s Ryan, he did say there’s two people with his name) was so uncomfortable to be around. I’m a 25 year old girl who had a birthmark on her neck. We went to the first stop to get food and drinks and Papi Chulo walked around giving us samples of food. He got my attention by saying “here hickey try this”. It’s something I’m very uncomfortable with and it’s something I’m sensitive about. I took a food sample and said “please don’t call me that I really don’t like it”. He laughed it off and was joking with other guests. Later in the day when jumping of the Clift in el yunque, my friend was recording me and as I jumped he said “hickey hickey hickey”. I got upset and yelled at him saying that I already asked nicely to stop saying that. It was incredibly humiliating and he said “I like to give out nicknames”. He called people “mamasita” and “ bonita” but I got “hickey”. It was humiliating and ruined the entire trip for me. I kept trying to have fun but he made me so uncomfortable and people kept trying to see my birthmark. I was clearly upset and later he told me I needed to take a joke. He’s rude. He ruined the day for me. In what world would anyone in my situation feel comfortable with that. I put up a boundary, asked nicely for him to respect it, and he made it a point to embarrass me in front of the rest of our group and all the other people who were in our area. I even heard other people in my group say “she should have covered it up that’s embarrassing” because they thought he was serious about it being a hickey. I wish I could have my money back. And he had the nerve to ask for a tip at the end. My friend even told him my name and said seriously don’t call her that and he kept doing it. How many times do I have to ask nicely before I need to yell at someone to respect me.

Response from Host, Jul 2026

Thank you for bringing this to our attention. We are deeply concerned by your comments, as providing a comfortable, safe, and respectful environment for every guest is our top priority. We take feedback like this very seriously and will be investigating this with our team immediately. Please reach out to us directly so we can speak with you further.

This tour was excellent. ...

Brenda_C, Jul 2026
This tour was excellent. Our guide was Papichulo (Ryan) and he did a fantastic job at making the trip fun and memorable.

Response from Host, Jul 2026

We're glad Ryan took care of you guys and made sure everyone had a fantastic time. We'll be sure to pass along the kind words. Thanks so much for joining!

Steven was great made...

Eugene_C, Jul 2026
Steven was great made getting around easy and made sure we all had fun. The waterslides and restaurant choice were spot on

Response from Host, Jul 2026

Hey Eugene! Thanks for taking the time to share some kind words about Steven and your experience. We're so happy to hear the day was a blast from start to end. Travel safe, we hope to see you again soon!

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