Club Mobay VIP Lounge Access and Round-Trip Airport Transfer
Montego Bay, Jamaica
Club Mobay VIP Lounge Access and Round-Trip Airport Transfer
Montego Bay, Jamaica
- 1 hour (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
Overview
Enjoy a comfortable and easy shared round-trip transfer between Montego Bay’s Sangster International Airport and your area hotel, as well as complimentary access to the airport's Club Mobay layover lounge. Check emails, refuel with snacks, expedite your way through security and customs and even shower with this convenient on-the-ground service.
- Club Mobay layover lounge access and round-trip shared transfer to Sangster International Airport
- Relax in a quiet lounge; both arrival and departure lounges are available
- Enjoy beverages and tasty snacks, Wi-Fi, and catch up on the latest magazines and newspapers
- Receive fast-track service through security, immigration and customs lines
- Take a worry-free, round-trip shared transfer between your hotel and the airport
- Hotel zones include Montego Bay, Negril, Ocho Rios, Runaway Bay, Trelawny, Tryall/Round Hill, Grand Palladium Resort
- Shared transfer service available 24 hours, seven days a week
Why Travelers Choose This Tour
Avoid airport crowds with immigration fast-track, lounge access, and shared round-trip hotel transfers.
What's Included
Meeting and Pickup
What To Expect
Additional Info
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
4.3
based on 231 reviews
Toinita_D, Apr 2026
This was worth every penny. The only way I will travel to Jamaica.
The food and drinks were amazing both coming and going.
Response from Host, May 2026
Thank you so much for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It means a lot to our team to know that you were satisfied with our service. We look forward to welcoming you again in the future!
William_G, Apr 2026
The transportation service was extremely disappointing. It took far too long for the front desk to locate our reservation, and once it was finally found, the driver ended up missing our resort altogether. On our departure day, the driver didn’t show up at all, forcing me to find an alternate taxi service at the last minute just to avoid missing our flight home. This added unnecessary stress to what should have been a smooth experience.
Response from Host, May 2026
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with your transportation service.
This situation does not reflect the level of service we strive to provide.
Please rest assured that we will review this case with our operations team to understand what went wrong and to prevent similar issues in the future. We would also appreciate the opportunity to investigate this further, so kindly contact us directly with your booking details (name, date, hotel) so we can assist you appropriately.
Email: sales@holidayservicesltd.com
Thank you again for bringing this to our attention, and we truly regret the disruption caused to your travel experience.
Michael_b, Apr 2026
Loved every second of it Malik was there waiting & made the transition so sweet !!!
I would definitely recommend it miss the long lines
Response from Host, Apr 2026
Thank you for your kind words! We appreciate your recommendation!
Latasha_R, Apr 2026
Transportation was great! Club Mobay was well worth it. We were able to skip all lines, get all our questions answered, have complimentary food and drinks. The departure lounge was thee best!
Response from Host, Apr 2026
Thank you for your feedback!
AshShanae_C, Mar 2026
This was my second time and never disappointed. With all the tsa issues the experience was still seamless.
Thank you! One Love.
Response from Host, Mar 2026
Thank you for your continued support! We’re thrilled your experience remained seamless despite the TSA challenges. One Love!
Jennifer_H, Mar 2026
Club Mobay is experience was wonderful! We had to wait 40 on the shuttle before we left the airport, so I wish we would have enjoyed the Mobay lounge longer.
Response from Host, Mar 2026
Thank you for your feedback! We’re glad you enjoyed the Club Mobay experience, and we apologize for the wait on the shuttle. Please reach out to us at sales@holidayservicesltd.com so we can address this and help improve your experience next time.
leah_p, Mar 2026
I always use Monday when I come to Jamaica, makes the airport experience so much better. Highly recommend you use this to get though the line faster and enjoy a good meal until your transportation arrives
Response from Host, Mar 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently enjoy using the service when visiting Jamaica and that it helps make your airport experience smoother and more enjoyable. It’s great to know you appreciate being able to get through the lines faster and relax with a good meal while waiting for your transportation. We truly appreciate your recommendation and look forward to assisting you again on your next visit! 😊
Sue_L, Mar 2026
We booked the transfer so that we would have less of a wait time getting to the resort.
Unfortunately we waited over 1 hour for the bus to depart from the airport. They kept saying they were waiting to see if anyone else getting off the flights landing wanted to book transfers.
For people who had prepaid and had to wait over an hour for departure from the airport was unacceptable.
Response from Host, Mar 2026
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and appreciate the opportunity to clarify how our service operates.
All of our airport transfers are **pre-booked in advance**, and we do **not accept or solicit same-day transfer bookings at the airport**. Guests using our service are confirmed on our passenger manifest prior to arrival, and our team dispatches vehicles based on those confirmed reservations only. As such, buses are **never held to wait for passengers from arriving flights to book transfers on the spot**.
For our **shared shuttle service**, there is a standard dispatch window of approximately **25–30 minutes after guests have checked in at our airport desk**, which allows time for confirmed passengers on the same shuttle to clear immigration, collect luggage, and be escorted to the transportation park. In many cases, departures occur **even sooner once all checked-in passengers are ready**.
We certainly understand that after a long flight, everyone is eager to get to their resort as quickly as possible, and we always aim to dispatch vehicles efficiently while coordinating guests who are already confirmed for the same shuttle.
We truly value your feedback and will continue working to ensure the transfer process is as smooth and timely as possible for all our guests.
Emily_B, Feb 2026
Everything went so smoothly, a great value. We will definitely book this again next year. Thanks for the great service.
Response from Host, Feb 2026
Thank you so much for your kind feedback! We’re delighted to hear everything went smoothly and that you found great value in the experience. We look forward to welcoming you again next year.
Robyn_D, Jan 2026
The pre paid tickets were unable to be used. We had to wait at least 20 minutes for management to retrieve my confirmation number. They wanted me to pay again for service
Response from Host, Jan 2026
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and delay you experienced—this is not the level of service we strive to provide. Please contact us directly at sales@holidayservicesltd.com with your confirmation details so we can investigate and work toward a resolution. We truly appreciate your patience and feedback.
KimberlyKay_J, Jan 2026
Alisha was so knowledgeable and friendly! She knew exactly what to do for us! We can't wait to use your lounge before departure ! Our driver could have been more talkative though.
Response from Host, Jan 2026
Thank you for sharing your feedback! We’re delighted to hear Alisha provided knowledgeable and friendly service and took great care of you. We do apologize that the driver experience did not fully meet expectations. Your comments are important to us—please feel free to reach out to sales@holidayservicesltd.com so we can follow up. We look forward to welcoming you to our lounge before departure!
Charlotte_T, Nov 2025
If you are doing an international flight, this is the way to go. If you want to spend less time in the lines, choose Club Mobay!
Response from Host, Nov 2025
Thanks for such a glowing review. We appreciate you taking the time to write it. We feel so proud! Thanks again for choosing us, we look forward to serving you in the future.
Zari_H, Nov 2025
Club Mo Bay was a great experience however, I do not recommend booking round-trip transportation from the airport to whatever resort you go to due to the fact that I paid for that service and it was not provided for me. I was denied a refund for the portion of my booking that was not provided. Club Mobay employees were very welcoming, very friendly and supported me throughout my struggles at the airport of trying to figure out what was going on with my transportation. They had no record once I got to Montego Bay airport that I even booked transportation. Had I not screenshot the barcode and booking I wouldn’t have had proof of anything because when I arrived tothe airport, it was blank where holiday services was once on my booking scanned barcode. To be honest, I do not recommend booking anything through this app as they have not been fair in my situation and $269 is a lot of money to just be throwing out and giving away for free especially when you are on vacation in a foreign country. I ended up having to overpay for a taxi from the airport to my resort, both ways. Overall a horrible experience especially since there is hardly any cell phone service in Jamaica. Me calling any customer service numbers was out of the question.
Response from Host, Nov 2025
We sincerely apologize for the issues you experienced with your airport transportation. This is not the level of service we strive to provide. Please reach out to us at sales@holidayservicesltd.com so we can review your situation and work toward a resolution.
Anita_H, Oct 2025
Chukka
Excursions 1000 price was great ,staff was excellent rafting was a great experience,zip lining,Atv and also horseback riding in the water was very great experience
Response from Host, Nov 2025
Thank you for your feedback! We’re glad you enjoyed the excursions and had a great time with the activities and our staff.
felicia_w, Sep 2025
Very bad experience. Paid for service that I didn't get. I would not recommend to my enemy. Very upset.
Response from Host, Sep 2025
We’re sorry for the confusion with your booking. Our team provided the transportation as confirmed, and once we were made aware of the fast-track issue, a full refund for that service was issued right away. While the error stemmed from the booking platform, we did our best to resolve it promptly upon your arrival. We’re glad we could assist and regret any inconvenience caused.
John_R, Sep 2025
Doneila B. was amazing. She walked us through the process and made the complicated look easy. We will absolutely use Club Mobay again.
Response from Host, Nov 2025
Thank you for your kind words! We’re thrilled to hear Doneila made the process easy for you. We look forward to serving you again!
Joanette_B, Aug 2025
TOTALLY AWESOMENESS!!! NO WAIT AT ALL!!
There was an accident...SO wait took a little longer But our Driver WAS GREAT
Response from Host, Nov 2025
Thank you for your wonderful feedback! We’re glad to hear your driver took great care of you, even with the unexpected delay. We appreciate you choosing us!
Anastacia_A, Aug 2025
It was really nice I really enjoyed the fact that I really didn’t have to do too much of anything I just didn’t like the fact that I didn’t get a stamp when I got to customs on my passport why travel if you can’t get a stamp to all the places that you visit the other, it was OK
Response from Host, Sep 2025
Thanks for your feedback! We’re glad you enjoyed the ease of your trip. Sorry about the passport stamp—that’s up to immigration, but we totally get the disappointment. Hope to see you on another adventure soon!
Laronda_B, Aug 2025
Our representative Latoya was simply amazing. She was very helpful and made the trip less stressful and not a worry at all. I’d highly recommend booking with Club Mobay while traveling. The best feeling in the world was being able to just walk through, and not have to stand and wait in lines. But to top it off, the lounge experience was amazing. The food drinks and service was great. Highly recommend
Response from Host, Aug 2025
Thank you so much for your glowing review! We’re thrilled to hear that Latoya made your trip stress-free and enjoyable. She’s truly a gem, and we’ll be sure to pass along your kind words to her. We’re also happy to hear you loved the Club Mobay experience—skipping the lines and enjoying the lounge is definitely a game-changer! We truly appreciate your recommendation and look forward to welcoming you again on your next trip!
Kenya_J, Aug 2025
It’s a must!! From the time I met Tiffany until I left it was an excellent experience. I will definitely recommend it to friends and family.
Response from Host, Aug 2025
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience from start to finish. Tiffany will be so happy to hear you enjoyed her service! We truly appreciate your recommendation and can’t wait to welcome you, your friends, and your family back in the future!
Khrystin_B, Aug 2025
Very accommodating when I had some last minute changes. I enjoyed the overall experience. The drivers were kind and professional. The Club Monday expedited services were a great help.
Response from Host, Aug 2025
Thank you for sharing your experience! We’re so glad to hear that we could accommodate your last-minute changes and that you enjoyed the overall experience. Our team strives to make everything as smooth and stress-free as possible, so we’re happy the drivers and expedited services were helpful. We hope to have the pleasure of serving you again soon!
Alasia_M, Jul 2025
The people in Jamaica are so rich they know hard work eventually does pays off. Club Mobay is the way to go when you want to cut that customs line, a special shoutout to my people Anthoneil & Sabrina at the departure side, I forgot who was my arrival agent because I had too many rum punches made me forget because I normally remember people. When I return I will remember his name. The experience was underrated definitely deserves more praise than this review trust MY words if anything else! Thank you for making my 24th birthday so very special I felt the love from each and everyone I talked to. Thank you isn’t enough
Shoi_E, Jul 2025
Booked ahead of time and paid but when I got to Jamaica Airport they said I didn't have a reservation. Then i received a partial refund . Worst experience ever!!!!
Response from Host, Jul 2025
Sorry to hear that your experience was so disappointing. We'll look into what went wrong and make sure to improve our processes. Can you please provide more details about your booking and the issue you faced? We'd like to make things right and provide a better experience for you in the future.
Gwendolyn_O, Jul 2025
My family and I had a wonderful time. From beginning to the end. Top notch all around. We thank you!
Response from Host, Jul 2025
Thanks for such a glowing review. We appreciate you taking the time to write it. We feel so proud! Thanks again for choosing us, we look forward to serving you in the future.
Dawn_M, Jun 2025
All the staff were very friendly and helpful. Only way we travel when going to Jamaica is through Club Mobay!
Alyncia_B, May 2025
First off I would like to say that they should change the deception. There was absolutely no transparency about transportation not being provided like stated ! Such a huge inconvenience , that was the main reason for booking along side with vip access after landing . I have used them before , and send my travel clients . I don’t think I will be using them again . Poor communication and lack of service.
Response from Host, May 2025
We apologize that you did not receive your transfer as expected. However, our records indicate that you did not visit our designated desk at the airport to check in for your transfer. As per the product details and instructions provided at the time of booking, it is clearly stated that you are required to visit our desk to confirm and receive your transfer. Please note that Club Mobay does not provide direct transportation services. We regret any inconvenience this may have caused and appreciate the opportunity to clarify our procedures. Please don't hesitate to contact us directly at 876-277-5121 or sales@holidayservicesltd.com to discuss further and explore possible solutions.
JODY_B, May 2025
It’s must coming in to Jamaica and Leaving ViP Express straight through easy relaxing lounge 💪🏿drinks and Best Hospitality on the planet goes to Jamaica 🇯🇲 one ❤️!!!
Pascale_S, Apr 2025
The Club Mobay representative was excellent, however I did not appreciate sitting on a tour bus for almost an hour waiting for more passengers to travel to Negril. Also the driver had the air conditioner blasting to full capacity, so a few of us were wearing a jacket. Tipping is optional, so please do not ask for a tip when service is poor.
Response from Host, Apr 2025
Thank you for taking the time to write this review! We truly appreciate it.
We sincerely apologize about this issue. Sometimes it happens when other guests get delayed in customs and immigration, but this is not our standard.
Also, we highly recommend a private transfer service in future which would prevent any eventuality.
We really appreciate you took the time for writing this review. Our company is always open to new recommendations in order to offer our customers an excellent service.
Sincerely,
Holiday Services Team
Melissa_B, Feb 2025
Club Mobay was a lifesaver - our guide helped us fill out the online immigration forms, took us through immigration and customs and collected our bags for us and made sure we got to the lounge and our transfer to the resort. Coming back we zipped through security and relaxed in the lounge prior to our flight. This was one of the highlights of our trip, and I'd definitely recommend this to anyone coming to Jamaica!
Response from Host, Feb 2025
Thank you for sharing your experience and your five star review!
StephenJ_B, Jan 2025
We got stiffed. Viator took our $ and did not forward our reservation to Club Mobay. CM staff tried to help. We showed all emails and payment info but to no avail. Had to get through on our own. WE WANT A FULL REFUND!
Response from Host, Jan 2025
We appreciate the time taken to share this review. Please note that the concerns mentioned are certainly not indicative of the norm and will be taken into consideration as Viator reviews their processes to ensure consistent delivery of quality right across the business.
Sincerely,
Holiday Services Team
Explore Similar Things to Do
- Audio Guides
- Half-day Tours
- Shore Excursions
- Bus Tours
- Tours, Sightseeing & Cruises
- Day Trips
- Private and Luxury
- Private Sightseeing Tours
- Montego Bay
- Audio Guides - Lucea
- Half-day Tours - Lucea
- Shore Excursions - Lucea
- Bus Tours - Lucea
- Audio Guides - Falmouth
- Half-day Tours - Falmouth
- Shore Excursions - Falmouth
- Bus Tours - Falmouth
- Audio Guides - Trelawny
- Half-day Tours - Trelawny
- Shore Excursions - Trelawny
- Bus Tours - Trelawny
Attractions in Montego Bay, Jamaica
- Blue Mountains Tours & Tickets
- Rio Bueno Tours & Tickets
- Rose Hall Great House Tours & Tickets
- Rocklands Bird Sanctuary Tours & Tickets
- YS Falls Tours & Tickets
- Dunn's River Falls Tours & Tickets
- Martha Brae River Tours & Tickets
- Hip Strip (Gloucester Avenue) Tours & Tickets
- Sam Sharpe Square Tours & Tickets
- Glistening Waters Luminous Lagoon Tours & Tickets
- Montego Bay Cruise Port Tours & Tickets
- Ahhh...Ras Natango Gallery and Garden Tours & Tickets
- Rastafari Indigenous Village Tours & Tickets
- Doctor's Cave Beach Tours & Tickets
- Greenwood Great House Tours & Tickets
More attractions near Montego Bay, Jamaica