Boca da Onça Waterfall Adventure
Bonito, Brazil
Boca da Onça Waterfall Adventure
Recommended by 96% of travelers
Bonito, Brazil
- 8 hours (approx.)
- Pickup offered
- Mobile ticket
- Offered in: Portuguese
Overview
What's Included
Meeting and Pickup
Itinerary
Additional Info
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
4.9
based on 167 reviews
HongCheol_Y, Nov 2024
The Boca da Onca Waterfall Tour was impressive and fantastic, and tour guide was very enthusiastic to deliver the information on the falls and their vicinity in English as much as possible to foreigners who do not know Portuguese language.
But the rental window of aqua shoes and locker could be much more improved in its transparency of cost and other operations. There were no signs and no notice of rental fees at all, even when returning the rental items. In addition they sent me a Portuguese message requesting me to remit the fees, which I do not know correct or not, to the company's bank account, after I returned to my hotel. It was a non-sense for the foreigners who do not understand Portuguese language and have no way to remit in Brazil. Although I remitted the fees with the help of my tour agent at the hotel, I felt this rental fee collecting process was really inconvenient and absurd.
Response from Host, Apr 2025
We sincerely appreciate your feedback regarding your experience on the Boca da Onça Waterfall tour. We are very happy to hear that you found the tour impressive and fantastic, and that you valued our guide's enthusiasm in sharing information in English.
We deeply regret the inconveniences you experienced with the water shoe and locker rental system. We have taken note of your observation regarding the lack of transparency in costs and the absence of signage. On our website, it is described in detail what this tour includes. This is an important point that we will review internally with the service provider to ensure that the information is clear and accessible to all our customers from the beginning.
We fully understand your frustration upon receiving a message in Portuguese requesting payment after you had returned to your hotel, especially without a simple way to make the transfer from abroad. We apologize for this lack of communication and for the inconvenience it caused you.
We want to assure you that we are taking steps to improve this payment process and prevent similar situations from happening in the future. Your experience is valuable to us and helps us identify areas where we need to make adjustments.
We appreciate your understanding and the opportunity to improve our services. We hope that, despite this inconvenience, you retain good memories of the tour overall. If you have any other questions or require further assistance, please do not hesitate to contact us.
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