Kandy to Ella Train Tickets.
Kandy, Sri Lanka
Kandy to Ella Train Tickets.
Kandy, Sri Lanka
- 7 hours (approx.)
- Mobile ticket
Overview
What's Included
Meeting and Pickup
What To Expect
Additional Info
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Reviews
1.0
based on 9 reviews
Yvette_E, Feb 2026
There was a cyclone and landslide in November making Kandy to Ella tickets non viable. We bought some from Viator..grossly overpriced in January when they were unusable. Couldn’t even use them further down the line as not recognised as a proper ticket. Do not use Viator for anything - too disappointing.
Norbert_S, Feb 2026
There was no experience because Viator sold me tickets for non existing travel! Completely not understandable behaviour taking into consideration the November cyclones and damage done to the railway track on the given route . Hope Viator will give me money back!
Alexandra_O, Jan 2026
No advance notice that the train doesn't even run from Kandy due to the damage (it currently only departs from Ambewela). At the station, we checked if our tickets were still valid for Ambewela to Ella (as it is the same train, just a departure from another station) —turns out they were completely invalid, and the booking code wasn't even in the station staff's system. I've messaged the tour operator multiple times via account chat, but several days later, still no response or refund. So I would definitely recommend not buying tickets here!
Carly_D, Jan 2026
This was a scam. Do not book. I didn’t get tickets and no one responded when I asked questions throughout.
Erica_P, Mar 2026
Terrible, no one has ever responded to my requests and at the station there was no train going to her, scam!
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Saray_D, Feb 2026
The train is not working! And I've been charged for the activity. I already warned that the train was not working and they do not listen
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Joan_J, Feb 2026
The trip was cancelled without me being told! No response from the local tour operator, and Viator’s customer service could not get the local tour guide either. Never book through Viator again!
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Margret_V, Jan 2026
Bought 4 tickets from €22,00 for the train trip from Kandy to Ella in Srilanka and we were told at the station that they are not valid. I'm trying to get the money back right now but there's no way viator can be reached. The email I sent comes back undelivered and it is not possible to contact customer service. They're just crooks, so don't fall for it. You can buy a ticket at the station for € 0.30.
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