Top Belize Tubing

Do yourself a favor and book this tour! Jimmy was our guide and he was exceptional - he was knowledgeable, entertaining, and overall a great guide. The tubing was a great experience and we even got to see a toucan! The tamale lunch was also fantastic. We learned that the local Belize run tour companies are facing challenges with bigger companies getting contracts with the cruise ships so please, support local and book with 5 Star, you won’t regret it!

I would give TEN stars if I was able to. The communication, friendliness, patience, empathy, expertise, and for someone to go away above and beyond for us happened even before I booked the trip. I had actually booked this activity for my whole family with another tour company. But, when I reached out to ask for the exact address for the meeting place the phone number was either not correct or was not clear and how to contact them and the only way to contact them was through email which I did not get a quick reply. I finally had to go through their call center and spoke to two agents who didn’t know the meeting place address either and finally had to reach out to the tour guide for this information. The guide finally responded to my email with an address that was still not clear so I decided to look for a similar activity from another tour company and that’s when we were connected with Luis at Cave Paradise. He responded right away with information about the activity. I told him I was looking for a full day of 2-3 activities, which he said he could accommodate. He even answered my questions about everything that was included in the activity. When I asked him if we had to get shuttled into Belize city because we were already in the jungle, he said no I would be happy to come and pick you up at your lodge and save you the trip, which many other tour companies did not even offer. So I canceled with the first tour company and scheduled it with Paradise Cave. Then I received news after I booked the activity and found out that my passport was not going to arrive on time before our flight. That was very upsetting news for my entire family. We had no other choice than to send my family ahead without me and we were all devastated and hoping that my passport would come in the following day. Luis had already texted me very quickly to all my questions and was just so great and answering all but I had to tell him the news of me not attending the activity that was scheduled for Tuesday because I wasn’t sure I would arrive either Monday or Tuesday. So I had to cancel the activity and reschedule it without me and for just my family. I think I was so upset about the situation. I booked the activity incorrectly for the wrong day. Luis texted me right back and told me what I had done and I was so upset about that because nothing seemed to be going right for me and he just calmed me down and said everything will be all right. Don’t worry about it. The trip can still continue as planned. I happen to mention to him that if I came in Tuesday night that we still had half a day on Wednesday before we had to arrive at the airport for our next vacation leg and with that information, he said well why don’t we just change the tour for Wednesday? I can still pick you up do all the activities and then drive you to the airport and drive you to the airport in time for your flight. Oh my gosh, that was such a relief. It was so nice. He really wanted me to participate in the activity with my family, which was just so sweet of him going above and beyond and trying to make things work for our trip. The next day I was so happy because I found out that my passport got in on time that I was gonna be able to fly out on Monday so I could still do the activity so I told Luis I would go ahead and add me to the booking. I couldn’t change my family‘s booking already so I was just gonna purchase one more ticket for myself. But unfortunately, it would only let you purchase a minimum of two people. Again, he told me not to worry he would work it out and I could pay on the day of the activity again, Luis just being so patient, so kind, so empathetic of my situation and really trying to help me have peace of mind that he would take care of us and everything would be great and it would all work out and it did. I got into town. I was there for the activity as planned, he showed up at the front of our lodge. It was so great to meet him. He was very knowledgeable at the Belize zoo that we went to. We went to have a fantastic Belizian lunch and then we went to the Mayan ruins. He told us all about that even on the drive there he told us some of the history about Belize. He told us about himself and his family and it was just very pleasant. He was just very very nice. I mean just like we had known him forever. We got done with activity. He took us dropped us off at the airport and everything was just like he promised, and it worked out great. He was the most wonderful and friendliest people I’ve ever met and just so accommodating to all our needs. You don’t meet a lot of people that care that much about making people and families happy. So, if you are in Belize and want to do a tour with Paradise Cave ask for Luis, you definitely will not be disappointed because he goes above and beyond to make everything great and make everybody happy. Have fun.

Chris was an excellent guide. He was very knowledgeable, kind, generous and showed great respect to people and the wildlife/reef. Chris is a great example of a great guide and person and I highly recommended this tour because of him. His buddy Rick was also super cool and made the tour fun as well. This tour has so much to offer and we saw so much more than expected with this group. Highly recommend!