Burj Khalifa 125th Floor, Lunch or Dinner at Rooftop Burj Club
Dubai, United Arab Emirates
- 3 hours (approx.)
- Pickup offered
- Group discounts
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Overview
At the Top, the world’s highest observation deck, is a thrilling experience. Booking in advance ensures you fit Burj Khalifa’s record heights and panoramic views into your schedule. Enjoy unparalleled views of the Dubai Fountain and surrounding city plus enjoy a decadent 3-course meal at the Burj Club Restaurant with this package deal.
- Step onto the world’s highest observation deck—At the Top
- Explore Dubai’s famous landmarks from a birds-eye view
- Save time and money by booking online
- Indulge in a 3-course meal in the Burj Club Restaurant
Why Travelers Choose This Tour
Combine a Burj Khalifa visit with a meal at the Burj Club Restaurant, without booking both separately or joining a tour.
Sample Menu
Starter
Potatoes and carrot soup, with almond flakes and truffle oil
Main
Organic Corn-fed roasted chicken breast, potato mash and seasonal vegetable
Dessert
Lemon meringue tart, strawberry coulis
What's Included
- Entrance to At the Top - 124th & 125th floor.
- 3-course meal @ Rooftop Restaurant - Burj Club ( 3-floor)
- Lunch or Dinner Only ( as per selection)
- Viewing telescopes on the observation deck
- 01 Way Private transfers from Dubai Hotels to Burj Khalifa ( only if option selected)
- Souvenir photos (available to purchase)
Meeting and Pickup
You can head directly to the meeting point, or request pickup
What To Expect
1
At The Top, Burj Khalifa
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Most travelers can participate
- You will receive an instant confirmation email (VIATOR /TRIPADVISOR VOUCHER) after the booking is made, but it cannot be used to redeem at “At the Top - Burj Khalifa” ticket counter.
- You will receive another separate confirmation PDF voucher from the Tours Operator(Odyssey DMC) by email or by what’s app messenger after the booking is made.
- Please keep only that PDF voucher or 7-digit order number(on your mobile phone is fine) received from the Tours Operator (Odyssey DMC) and show to the staff at the Burj Khalifa entrance / ticket counter along with a valid photo ID for them to scan and collect the physical ticket.
- Please note that during peak tourist season, weekend and public holidays this option will also have some waiting time at the Ticket Counter / Elevator.
- Please arrive at the redemption point 10 minutes before the scheduled time of your visit to avoid any delays
- Due to high demand, your chosen time slot may not be available: if this happens you will be allocated a new time slot… a new time slot closest to your initially requested time subject to availability”
- Please note: Weather conditions cannot be guaranteed; there is no refund for hazy weather, when visibility would be low
- You can enter only at the time slot you choose, once inside, you can stay for as long as you like
- The booking confirmation is valid only for the specific date and time shown thereon and shall automatically expire upon the lapse of this specific date and time.
- If you selected the COMBO product , Please make sure you have read the instructions provided for that specific option
- This tour/activity will have a maximum of 15 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Featured review
Julia_W
Beautiful experience, the staff were friendly and welcoming. The food was absolutely delicious, we had the evening 3 courses. We paid for alcoholic beverages which cost roughly the same as everywhere else in Dubai.
Reviews
3.1
based on 121 reviews
shilpa_c, Feb 2026
Don’t book it . It’s disorganised , there’s hoards of people and queuing and unless you go straight to reception to get a fast track badge you will be queuing for hours . There is no organisation whatsoever. The stewards are stressed and cannot help given the hoards of tourists . I had to wade through queues and queues of ppl once given my fast track ticket ( no separate queue for fast track ) which annoyed ppl already queuing) then to be met by a steward at the end of the queue where we had to explain everything again . The meal was average and chicken tasted processed . What was supposed to be a 20th wedding anniversary meal was nothing but stress and disappointment. The waiters indicated this happens all the time as no one communicates with each other ! If this happens then why not do something about it ! Poor effort by Viator and their agents as neither are providing a refund blaming eachother . Absolutely ridiculous. Save your money and don’t book ! Awful companies to deal with .
Response from Host, Feb 2026
Dear shilpa,
Thank you for taking the time to share your detailed feedback regarding your experience at the Burj Khalifa and the Rooftop Burj Club.
We are truly sorry to hear that your special 20th wedding anniversary celebration was affected by the crowd management, queue arrangements, and dining experience. Please accept our sincere apologies for the frustration and disappointment caused. This is certainly not the experience we aim to deliver to our valued guests.
Your comments have been taken very seriously and shared with the concerned teams for review and improvement. We appreciate your honest feedback and regret that we fell short on this occasion.
Kind regards,
Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
Phillip_A, Feb 2026
Completely disorganized, non communicative and lack of guidance. Find a better option who can guarantee these things. We met another couple who bought the same package and they were incredibly disappointed too. Spend your money elsewhere.
Response from Host, Feb 2026
Dear Phillip,
Thank you for sharing your feedback regarding your experience at the Burj Khalifa and the Rooftop Burj Club. We sincerely regret to hear that the arrangements did not meet your expectations and that you felt a lack of communication and guidance during your visit.
This is certainly not the level of service we aim to provide, and your comments have been shared with our team for immediate review and improvement. We truly value your feedback and would appreciate the opportunity to restore your confidence in our services in the future.
Kind regards,
Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
Andrew_J, Feb 2026
The dinner was good with a great view of the tower and fountain show. Way too much waiting in line to go up and not much to see at nighttime looking down. I'd recommend a daytime visit to actually see Dubai. Also very crowded at the observation deck.
Response from Host, Feb 2026
Dear Andrew,
Thank you for taking the time to share your detailed feedback with us.
We’re glad to hear that you enjoyed the dinner at the Burj Club and the fantastic views of the Burj Khalifa and the fountain show. We do, however, appreciate your honest comments regarding the waiting time, nighttime visibility, and crowd levels at the observation deck. Your suggestion about visiting during the daytime is very helpful and will certainly assist future guests in planning their experience.
Your feedback is truly valued as it helps us continue to improve and set the right expectations. We hope to have the opportunity to welcome you again for another experience in Dubai.
Kind regards,
Mr. Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
Penny_I, Jan 2026
More than 3hrs waiting in the queue for 15 mins on the 124th floor and then more waiting to come back down and have a lack lusture meal and then buy drinks. The view is spectacular, but be prepared to spend at least half a day for the experience.
Response from Host, Jan 2026
Dear Penny,
Thank you for taking the time to share your feedback on Viator.
We sincerely apologize for the extended waiting times you experienced during your visit to Burj Khalifa – At The Top and the Rooftop Burj Club dining experience. We understand how frustrating it can be to spend several hours in queues for a relatively short viewing time, followed by further delays before dining. This is certainly not the smooth and enjoyable experience we aim to provide.
While we are pleased to hear that you found the views spectacular, we regret that the overall experience, including the meal and service flow, felt underwhelming and time-consuming. Your comments regarding queue management, pacing of the experience, and dining quality have been shared with the relevant teams for review and improvement.
Thank you again for your honest feedback. It helps us identify areas where we need to do better, and we hope to have the opportunity to offer you a more seamless and enjoyable experience in the future.
Kind regards,
Mr. Hammad Abbasi
Guest Services Manager
ORIENT TOURS LLC
TSE_A, Nov 2025
Whoever listed the voucher on Viator has horrible Communication skills. We’re sitting at the reception at the mall and can’t get the tickets. The vendor then gets contacted via 6 phone calls and a message and does NOT respond. When the tickets were finally made available, the restaurant was closed and we missed the dinner. You should NEVER host anyone or sell anything if you don’t respond to communication. This by the way needs to be refunded
Response from Host, Nov 2025
Dear TSE_A,
Thank you for sharing your feedback regarding your recent experience at the Burj Khalifa and Rooftop Burj Club dinner. We sincerely apologize for the disappointment you encountered with the visit to the burj khalifa
At Orient Tours, we strive to provide exceptional experiences, and it’s disheartening to hear that we fell short of your expectations. Your comments are valuable to us, and we will certainly review the offerings and work closely with our partners to ensure a more satisfactory experience for future guests.
We hope to have the opportunity to welcome you again and provide a more memorable and enjoyable experience in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you again for your feedback, and we look forward to serving you better next time.
Best Regards.
Mr. Mohsin Ahmed Khan
Guest Services Executive,
ORIENT TOURS LLC.
Bryant_R, Oct 2025
I booked the Burj Khalifa with lunch, got my confirmation, and even received a reference number. Everything looked perfect… until we reached the entrance. With my family of five, we were stopped, asked for a QR code I never received, and told to step out of line. Embarrassing and frustrating.
I called Viator, and after a back-and-forth, a lady on WhatsApp first promised to send the code, then within two minutes said there was a “technical issue” and told me to just buy new tickets directly. No apology. No explanation. Just a last-minute cancellation.
Because of this delay, my entire schedule was thrown off. We had other plans lined up, and I even missed the sunset at the dunes, something I had been looking forward to. Instead of enjoying our day, we were left outside stressed, out of pocket, and waiting for a refund that will take 5–7 business days.
Response from Host, Oct 2025
Dear Bryant_R,
Thank you for sharing your feedback regarding your recent experience at the Burj Khalifa and Rooftop Burj Club dinner. We sincerely apologize for the disappointment you encountered with the visit to the burj khalifa
At Orient Tours, we strive to provide exceptional experiences, and it’s disheartening to hear that we fell short of your expectations. Your comments are valuable to us, and we will certainly review the offerings and work closely with our partners to ensure a more satisfactory experience for future guests.
We hope to have the opportunity to welcome you again and provide a more memorable and enjoyable experience in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you again for your feedback, and we look forward to serving you better next time.
Best Regards.
Ms. Joyce Francis
Guest Services Executive,
ORIENT TOURS LLC.
Ian_T, Sep 2025
We found the To The Top ticket collection point on the LG floor of the Dubai Mail and redeeming the voucher was easy. There was about a 15 minute wait to get the lift to the top.
The views just after sunset were fantastic with Dubai under it's street and building illumination there are plenty of photo opportunities.
The downside to the trip was the approx hour plus wait for the lift to get back down, so depending on time of day be prepared for a slow crawl to the 2 lifts.
The restaurant we booked on the 3rd floor food was great and attentive service from the staff was very nice to see.
Response from Host, Oct 2025
Dear Ian_T,
Thank you for sharing your experience of the Burj Khalifa 125th Floor visit with Lunch or Dinner at the Rooftop Burj Club.
We’re delighted to hear that you enjoyed the breathtaking views and the smooth, high-speed elevator rides. Your observation about the lift is appreciated—it's great to know that despite the wait for the lift, the experience remained efficient and enjoyable.
We truly value your feedback and hope to welcome you again for more memorable moments in the UAE.
Best Regards,
Ms. Joyce Francis
Guest Services Department
Orient Tours LLC
Julia_W, Sep 2025
Beautiful experience, the staff were friendly and welcoming. The food was absolutely delicious, we had the evening 3 courses. We paid for alcoholic beverages which cost roughly the same as everywhere else in Dubai.
Response from Host, Oct 2025
Dear Julia_W,
Thank you for sharing your experience of the Burj Khalifa 125th Floor visit with Lunch or Dinner at the Rooftop Burj Club.
We’re delighted to hear that you enjoyed the breathtaking views and loved the food and beverages.
We truly value your feedback and hope to welcome you again for more memorable moments in the UAE.
Best Regards,
Ms. Joyce Francis
Guest Services Department
Orient Tours LLC
Neil_J, Jul 2025
Not what we expected. Thought at the top was the restaurant. Online was advertised as dinner on 125th floor
Response from Host, Jul 2025
Dear Neil_J,
Thank you for leaving a review on the Burj Khalifa experience and dinner at Rooftop Burj Club.
We are very glad to read about the experience you have had. We will be sure to share your review with the departments in charge.
We look forward to your return so that you can try some of our other highly rated tours and safaris.
Best regards,
Ms. Joyce Francis.
Guest Services Executive
ORIENT TOURS LLC
Geoff_T, May 2025
Great views from the Burg, lovely meal in great surrounding. Highly recommend this adventure for all ages
Response from Host, May 2025
Dear Geoff_T,
Thank you for leaving a review on the Burj Khalifa experience. We are very glad to read about the experience you have had. We will be sure to share your review with the departments in charge.
We look forward to your return so that you can try some of our other highly rated tours and safaris.
Best regards,
Mr. Hammad Abbasi,
Guest Services Executive
ORIENT TOURS LLC
Christine_A, Apr 2025
Was lovely to have lunch with a view and then go to the 125th Floor at our leisure. Getting past the initial queue was a bit tricky, but overall a great experience!
Response from Host, Apr 2025
Dear Christine_A,
Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed your time at the Burj Khalifa, especially the lunch and dinner at the Rooftop Burj Club. It's truly a one-of-a-kind experience, and we're glad it lived up to your expectations.
We appreciate your feedback on the drinks pricing, and we understand that it reflects the premium experience of being in such an iconic location. Your insights are valuable, and we will continue to strive to offer memorable moments for all our guests.
We hope to welcome you back soon for another unforgettable experience!
Best Regards.
Nicole Raijmakers
Guest Services Executive,
ORIENT TOURS LLC
Eli_G, Apr 2025
Beautiful building worth the visit lovely experience views food tour great vibe would recommend going
Response from Host, Apr 2025
Dear Eli_G
,
Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed your time at the Burj Khalifa, especially the lunch and dinner at the Rooftop Burj Club. It's truly a one-of-a-kind experience, and we're glad it lived up to your expectations.
We appreciate your feedback on the drinks pricing, and we understand that it reflects the premium experience of being in such an iconic location. Your insights are valuable, and we will continue to strive to offer memorable moments for all our guests.
We hope to welcome you back soon for another unforgettable experience!
Best Regards.
Nicole Raijmakers
Guest Services Executive,
ORIENT TOURS LLC
Phillip_S, Apr 2025
Bought for myself and girlfriend at 10 am the day of with a reservation time of 730 pm for dinner and the 124th floor. Don’t buy if it’s orient tours. Tickets are not valid at location and they tell you to get in line with 500-1000 people and purchase again and wait.
Response from Host, Apr 2025
Dear Phillip_S,
Thank you for sharing your feedback regarding your recent experience at the Burj Khalifa and Rooftop Burj Club dinner. We sincerely apologize for the disappointment you encountered with the visit to the burj khalifa
At Orient Tours, we strive to provide exceptional experiences, and it’s disheartening to hear that we fell short of your expectations. Your comments are valuable to us, and we will certainly review the offerings and work closely with our partners to ensure a more satisfactory experience for future guests.
We hope to have the opportunity to welcome you again and provide a more memorable and enjoyable experience in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you again for your feedback, and we look forward to serving you better next time.
Best Regards.
Nicole Raijmakers
Guest Services Executive,
ORIENT TOURS LLC.
Dennis_B, Apr 2025
To experience going to the tallest building in the world was amazing
Very busy not well signed to find your way to the right place
We booked dinner as well because of a special occasion and for what we paid I would not do the dinner again nice but very plain
Response from Host, Apr 2025
Dear Dennis_B,
Thank you so much for sharing your wonderful experience with us! We are delighted to hear that you enjoyed your time at the Burj Khalifa, especially the lunch and dinner at the Rooftop Burj Club. It's truly a one-of-a-kind experience, and we're glad it lived up to your expectations.
We appreciate your feedback on the drinks pricing, and we understand that it reflects the premium experience of being in such an iconic location. Your insights are valuable, and we will continue to strive to offer memorable moments for all our guests.
We hope to welcome you back soon for another unforgettable experience!
Best Regards.
Nicole Raijmakers
Guest Services Executive,
ORIENT TOURS LLC.
Rashmi_R, Apr 2025
Burj Club dinner was lovely but tour to 124 & 125th floor of Burj Khalifa was a torture! One of the worst experiences of our life. Backward, poorly organized, no help or facilities for senior citizens. I will not be recommending this to anyone. No water, no seating for the long lines. Absolutely AWFUL.
There was no prior explanation or communication of how long the lines would be. My father is a cancer survivor, had we known we would not have gone on this tour. For being the world’s tallest building, this was the most backward & poorly communicated & awful tour experience we’ve faced. Never again.
Response from Host, Apr 2025
Dear Rashmi_R,
Thank you for sharing your feedback regarding your recent experience at the Burj Khalifa and Rooftop Burj Club dinner. We sincerely apologize for the disappointment you encountered with the visit to the burj khalifa
At Orient Tours, we strive to provide exceptional experiences, and it’s disheartening to hear that we fell short of your expectations. Your comments are valuable to us, and we will certainly review the offerings and work closely with our partners to ensure a more satisfactory experience for future guests.
We hope to have the opportunity to welcome you again and provide a more memorable and enjoyable experience in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you again for your feedback, and we look forward to serving you better next time.
Best Regards.
Nicole Raijmakers
Guest Services Executive,
ORIENT TOURS LLC.
Peter_N, Mar 2025
Would be nice to get more information/direction where to start the tour
Like easy word - starts from the Dubai mall mai /lower flor follow the sign
Response from Host, Mar 2025
Dear Peter_N,
Thank you so much for sharing your feedback with us! We’re thrilled to hear that you enjoyed the breathtaking views of Dubai by night, and we truly appreciate your suggestion.
We understand that clear directions are key to starting a smooth and enjoyable tour, so we’ll make sure to include more detailed instructions. For your reference, the tour starts from the Dubai Mall’s main (lower) floor. Simply follow the signs for the Burj Khalifa, and you'll easily find your way to the designated entrance for the tour.
We hope this helps make your experience even better next time. If you need any further assistance or have additional questions, feel free to reach out to us. We're here to ensure you have a wonderful time in Dubai!
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Ranjana_V, Mar 2025
Amount of money we booked this tour…was rip off…
The charge for the dinner was prime and we were served 2 star meal…to me it was nothing extravagant…
for the price we paid…
Response from Host, Mar 2025
Dear Ranjana_V,
Thank you for sharing your feedback regarding your recent experience at the Burj Khalifa and Rooftop Burj Club dinner. We sincerely apologize for the disappointment you encountered with the meal and the overall value for money.
At Orient Tours, we strive to provide exceptional experiences, and it’s disheartening to hear that we fell short of your expectations. Your comments are valuable to us, and we will certainly review the offerings and work closely with our partners to ensure a more satisfactory experience for future guests.
We hope to have the opportunity to welcome you again and provide a more memorable and enjoyable experience in the future. If you have any further concerns or suggestions, please feel free to reach out to us directly.
Thank you again for your feedback, and we look forward to serving you better next time.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Celeste_M, Mar 2025
This place is very disorganized & regarless of the time on your reservation, you will be waiting in line for 90 to 120 minutes & no one letting you know what is going on. For the lunch, they tell you to go back to the front & then you have to walk all way back again to get to the restaurant. And the food there is not that great.
Response from Host, Mar 2025
Dear Celeste_M,
Thank you for sharing your valuable feedback with us. We sincerely apologize for the inconvenience and frustration you experienced during your recent visit to the Burj Khalifa Rooftop Burj Club. We understand that the long wait times and lack of communication were disappointing, and we truly regret that your experience did not meet your expectations.
Your comments have been taken seriously, and we will certainly address these concerns with the relevant teams to improve the overall organization and guest experience. We strive to provide seamless and memorable experiences, and your review helps us to continually improve.
Regarding the food quality, we are sorry it did not meet your taste or expectations, and we will ensure that your feedback is shared with the restaurant to consider any necessary improvements.
We greatly appreciate your feedback, and we hope you’ll allow us the opportunity to provide you with a more enjoyable experience in the future.
Thank you for choosing Orient Tours.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
John_G, Feb 2025
We booked for dinner on the 124th Floor, we were sent up & down the building 1.5hours, finally got to the restaurant which was on the
3rd FLOOR!
What a terrible experience .
Response from Host, Mar 2025
Dear John_G,
Thank you for taking the time to share your feedback with us. We truly apologize for the confusion and inconvenience you experienced during your visit to the Burj Khalifa and the Rooftop Burj Club.
We understand how frustrating it must have been to be sent up and down the building and ultimately not reach the expected dining experience. Please know that this is not the standard we strive for, and we are committed to ensuring a seamless experience for all our guests.
Your comments have been shared with our team, and we are looking into the matter to ensure that similar issues do not arise in the future. We value your feedback and are always working to improve our services.
We would love the opportunity to welcome you back and provide a much more enjoyable experience. Please feel free to reach out to us directly for any future bookings, and we will make sure everything is arranged to your satisfaction.
Thank you again for your understanding and for giving us the chance to improve.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Endureth_C, Feb 2025
Would not recommend generally, but especially NOT with your elderly parents. Did not expect to stand in line for 2 1/2 hours in line. And oh by the way, you stand in another line to take the elevator back down the tower. Once we were back down, the staff just told us to aimlessly wait and stand by the exit. Stood around for 1ins until another staff finally showed up. We showed up to the ticket counter around 7:20 pm, expecting to have our dinner at the “reserved” time of 7:30 pm, didn’t get to the restaurant until 10:30 at night. Everyone was so tired by the time we got up the tower, we can’t even remember if the view good or not. The food was okay but nothing special. Would not recommend to anyone! Just take a picture outside the tower, no need to go through that hell for a slightly better view than the hotel we were staying at.
Response from Host, Feb 2025
Dear Endureth_C,
Thank you for sharing your feedback regarding your experience with the Burj Khalifa and Rooftop Burj Club dinner. We deeply regret that your visit did not meet the high standards we aim to provide for our guests, and we sincerely apologize for the inconvenience caused by the long wait times and the overall experience.
We understand how frustrating it must have been, especially when traveling with elderly parents. Please rest assured that we take your comments seriously and will be addressing the areas that fell short, such as wait times and customer service.
Our team is committed to providing memorable and enjoyable experiences, and we are truly sorry that this particular experience did not reflect that. We appreciate your valuable input, as it helps us continually improve our services.
If you are open to it, we would love to offer you an alternative experience next time that ensures a smoother, more enjoyable time. Please don’t hesitate to reach out to us, and we’ll do our best to make it right.
Thank you for bringing these matters to our attention, and we hope to have the opportunity to host you again under much more favorable circumstances.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Ken_S, Feb 2025
The lunch was average at best. The line to get in was insane, worse then Disney in school vacation time.
Response from Host, Feb 2025
Dear Ken_S,
Thank you for sharing your feedback with us. We truly appreciate your visit and your thoughts on your experience. We are sorry to hear that the lunch did not meet your expectations. Our team is continuously striving to provide an exceptional dining experience at the Burj Khalifa, and your feedback is invaluable in helping us improve.
We apologize for the wait time you experienced, as we understand how frustrating long lines can be. Please know that we are working on improving our processes to ensure a smoother experience for all our guests.
We hope you’ll consider visiting us again in the future, and we look forward to the opportunity to provide you with a more memorable and seamless experience next time.
Thank you once again for your review.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Nelyn_L, Feb 2025
The view from the 125th floor of the Burj Khalifa is impressive, but the experience itself was disappointing. The process was not well-organized, with long lines just to get to the elevator. The restaurant was hot since their glass all around, and while the food was okay, it wasn’t anything special. The service at the restaurant was good, but overall, the experience didn’t feel worth it.
I wouldn’t recommend booking a tour for this. Instead, you can go to Dubai Mall and purchase tickets directly at their desk and there is no wait. Also, when I contacted the agency via WhatsApp with a question, they never responded. Not worth the hassle.
Response from Host, Feb 2025
Dear Nelyn_L,
Thank you so much for taking the time to share your feedback. We're genuinely sorry to hear that your experience at the Burj Khalifa didn’t meet your expectations. We take all comments seriously and appreciate your insights as they help us to improve our services.
We understand the frustration of long lines and the challenges that can arise with high-traffic areas, and we’ll be looking into ways to streamline the process for a smoother experience.
Additionally, we apologize for any inconvenience caused by the temperature at the restaurant and for not meeting your culinary expectations. We always strive to offer our guests an exceptional dining experience, and we’ll certainly address your concerns with the team.
In terms of communication, we sincerely regret that your query via WhatsApp went unanswered, and we’re taking steps to ensure that all inquiries are promptly handled moving forward.
We hope this experience won’t deter you from visiting again, as we truly believe the Burj Khalifa offers a stunning view and experience. Thank you again for your feedback, and we wish you all the best in your future travels.
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Angela_J, Feb 2025
Food was delicious. The restaurant is not on the 124/125 floor or inside. It’s attached and you walk through on the lower level to get there, a few floor high. Give yourself plenty of time to get to the top, the lines are long.
Response from Host, Feb 2025
Dear Angela_J,
Thank you so much for sharing your experience with us! We are thrilled to hear that you enjoyed your dining experience at the Burj Khalifa. We're glad you found the food delicious, and we truly appreciate your feedback about the restaurant's location and the time needed to reach the top.
Your insights will surely help future guests prepare for a seamless and enjoyable visit. We hope you had a memorable time at the Burj Khalifa and that the views and the ambiance lived up to your expectations.
Should you plan to explore more in the future, we’d be delighted to assist in making your next experience just as remarkable!
Best Regards.
Tuan A Jamion,
Guest Services Executive,
ORIENT TOURS LLC.
Vanessa_L, Jan 2025
It was a nice experience. The lines were to long. No where for anyone to sit while waiting so long. Nice to get off on your bucket list.
Response from Host, Jan 2025
Dear Vanessa_L,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience. We regret to know you had some bad experience on this tour.
We will be sure to forward your review to the team responsible.
Best regards,
Tuan A Jamion
Guest Services Executive
ORIENT TOURS LLC
Azadeh_P, Dec 2024
Many hours of queing for not much time at the top with so many others that you just wish you would be some where else. We had a diner at the roof top which made the experience somewhat better. Amazing view from the restaurant.
Response from Host, Dec 2024
Dear Azadeh_P,
We are sorry to know that you had an unpleasant experience at the Burj Khalifa, however this is something which doesent fall under our purview.
Best Regards,
Ms. Noor Ghei
Guest Relations Executive
ORIENT TOURS LLC
Gian_F, Nov 2024
The view from the top was incredible and the dinner was very good. However, the ticketing process was a nightmare trying to understand the difference between tickets and vouchers. And if not for the concierge from my hotel I would have had to wait in line for at least 20 mins.
Response from Host, Nov 2024
Dear Gian_F,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience.
We will be sure to forward your review to the team responsible.
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
Swati_M, Oct 2024
Even if they WhatsApp you the ticket you will have to wait in the line with a long queue. It took me an hour with my old parents which I messaged the operator, but they read my messages and never responded. After you get the physical ticket, wait in the long queue of security check, then wait to go to the upper floor. No one knows where dinner will be served and we are walking another 40 minutes inside the building. Finally reached the restaurant. The food was okay not great. But a whole lot better service than the organizer. Then we went to the 124th floor after eating and waiting again in the line. We met 2 more people who said the same thing, it was not worth it!
Response from Host, Oct 2024
Dear Swati_M,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience. We would like to highlight that Orient Tours is merely the ticketing agent and that your complaint purely reflects the service provided by Burj Khalifa.
We regret to read about the experience you have had. We completely understand your situation and apologize for the negative experience.
We will be sure to forward your review to the team responsible.
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
HEATHER_H, Oct 2024
After having read all the reviews we nearly cancelled this trip. So glad we didn’t.
We only queued for about 10 minutes and made it to the top for sunset. Took some lovely photos.
The dinner on the 3rd floor was great with amazing views overlooking the fountain show.
A great experience
Response from Host, Oct 2024
Dear HEATHER_H,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience.
We will be sure to forward your review to the team responsible.
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
Della_B, Sep 2024
Absolutely excellent
Watched the sunset
The food was marvellous
Well worth the money
No queues
Excellent staff
Response from Host, Sep 2024
Dear Della_B,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience.
We will be sure to forward your review to the team responsible.
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
tana_W, Sep 2024
What a beautiful time to come is when the sun is setting and you get to watch it transition into the night. Everyone was so friendly. Had amazing time and the dinner was exquisite.
Response from Host, Sep 2024
Dear tana_W,
Thank you for leaving your feedback on the Burj Khalifa: At the Top Entrance with Lunch or Dinner at Rooftop, The Burj Club experience.
We will be sure to forward your review to the team responsible.
Best regards,
Nicole Raijmakers
Guest Services Executive
ORIENT TOURS LLC
From $116.00
per person-You will not receive a refund if you cancel.
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Burj Khalifa 125th Floor, Lunch or Dinner at Rooftop Burj Club
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