Tulum Ruins Tour + Cenote Swim & Lunch from Riviera Maya
Tulum, Mexico
- 5 hours 30 minutes (approx.)
- Pickup offered
- Mobile ticket
- Offered in: English
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Overview
What's Included
- Pick-up in shared transportation
- Round trip aboard our air-conditioned vans
- Certified guides specialized in Mayan culture who will accompany you
- 1 bottled water on the van per person
- Visit to a cenote, Swimming is allowed
- Delicious Mexican food dish
- Lifejackets for swimming
- Guided tour (bilingual) to Tulum and free time to walk and take photos on site archaeological
- Drinks at restaurant
- Archeological zone and cenote taxes (690 MXN per person)MX$690.00 per person
Meeting and Pickup
Pickup points
Select a pickup point
Pickup details
Transportation to and from the tour is available for guests who book this experience. Depending on your accommodation and the access conditions in the area, pickup may be arranged directly at your hotel or at the nearest assigned meeting point. Pickup coverage includes the following zones: Playa del Carmen • Downtown Playa del Carmen. For beachfront or coastal hotels, a nearby meeting point may be assigned because many streets in this area are too narrow for tour vehicles. • Playa del Carmen Hotel Zone • Playacar • Dorado Royale • Playa Paraiso • Punta Maroma • El Caracol • Paa Mul Riviera Maya • Puerto Aventuras • Xpu Ha • Akumal • Chemuyil Tulum For downtown Tulum, Tulum Hotel Zone, and the metropolitan area: Within Tulum city, pickup is handled through 8 authorized meeting points: • Súper Akí Tulum • Chedraui Selecto Tulum • Hotel Secrets Tulum Resort & Beach Club • Copal Tulum • Oxxo Veleta • Restaurant Camello Jr. • Mistiq Tulum Market • Hotel Kore Tulum Retreat and Spa Additional Tulum areas: • Tulsayab • Jacinto Pat • Xcacel Please consider the following before your tour: Some hotels, resorts, gated properties, or private complexes do not permit transportation vehicles to enter their facilities. In those cases, pickup will be scheduled at the closest entrance, access point, or authorized location available. There are also accommodations located in areas where vehicle access may be difficult because of narrow streets, alleys, damaged roads, blocked access, or security restrictions. When this applies, the nearest practical meeting point will be assigned. Pickup time changes depending on your hotel, area, and selected departure. For the 9:00 AM tour, the estimated pickup windows are: • Playa del Carmen: 7:15 AM to 8:00 AM • Riviera Maya: 7:45 AM to 8:50 AM • Tulum: 8:00 AM to 8:50 AM For the 1:00 PM tour, the estimated pickup windows are: • Playa del Carmen: 11:00 AM to 12:00 PM • Riviera Maya: 11:40 AM to 12:50 PM • Tulum: 12:00 PM to 12:50 PM The time displayed on your ticket refers to the official tour start time. It is not your exact pickup time. If your hotel does not appear on the pickup list, please contact us before booking or before your travel date so we can confirm whether pickup is possible from your location or indicate the closest available meeting point. One day before your scheduled excursion, we will send a final confirmation message to the contact information provided in your reservation. This message will include your exact pickup time and assigned pickup location.
Itinerary
Riviera Maya (Pass By)
1
Tulum
2 hours 30 minutes • Admission Ticket Free
2
Cenote Xa'ay Ha"
1 hour 30 minutes • Admission Ticket Free
3
Tulum
1 hour 30 minutes • Admission Ticket Free
Riviera Maya (Pass By)
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Infants must sit on laps
- Most travelers can participate
- Lunch for this experience consists of one Mexican à la carte dish. This meal is served according to the available menu and cannot be modified to match special diets, food restrictions, or personal eating preferences.
- Pets and companion animals cannot participate in this activity. For safety reasons, animals are not allowed to board the transportation or join the tour.
- Guests who wish to swim in the cenote must avoid applying products such as creams, sunscreen, insect repellent, lotions, or similar substances before entering the water.
- This excursion is not suitable for travelers carrying luggage. Only small personal items, compact bags, or small backpacks may be brought. The vehicles are used to transport passengers throughout the route and continue operating with other guests, so they are not available for storing or safeguarding suitcases, large bags, or extra belongings.
- Since April 21, 2026, archaeological zones in Mexico have restricted access with backpacks and luggage as part of their security rules. We suggest entering with only the most necessary personal items, ideally things that can be kept in your pockets or in a small personal bag. Some exceptions may be accepted, such as diaper bags, but the final decision depends on the security staff at the site. Any item that is denied access by archaeological site personnel cannot be stored, guarded, or assumed as our responsibility.
- This tour/activity will have a maximum of 35 travelers
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Reviews
3.5
based on 23 reviews
Margaret_F, Dec 2025
Viator contracted it out to Maya Experience. No one within that company spoke English. Tour Guide Horrible.
Kevin_S, Dec 2025
The excursion blended two worlds perfectly. First, you visit the Tulum ruins and see an archaeological world that rivals the best. The tour guide knew everything and made sure to recommend the best photo locations of the Caribbean Sea. Then you get to swim in the cenotes. I was lucky enough to be the only one. So it was like a private tour of the undeground river in a cave!!! Highly recommend this. Plus, they feed you empanadas and rice afterwards.
Thedius_B, Sep 2025
Horrible experience as there was confusion for the transportation which caused my wife and I alot of frustration. I want a refund of all monies spent as we didn't go on the tour
Fiona_P, Aug 2025
Tulum was very interesting but sadly our guide rushed us through everything, walked way up ahead, began speaking before everyone caught up, so much was missed. The lunch was delicious, as the Cenotes were absolutely breathtaking. Most importantly our guide through the cenotes, Sara, was INCREDIBLE!!!
Kennedy_A, Jun 2025
The experience was fine and the tour guides were great. I really loved the Cenotes.
My issue was the bait and switch pricing so whoever is in charge of advertising prices. I paid $188 only to find out I still owed $153 in taxes. If you had displayed a price of $330 I probably wouldn’t have booked so the great deal was no longer a great deal. I felt ripped off. The tour guides were wonderful and they were very nice and accommodating.
Margaret_D, Mar 2025
Unique meal in the jungle! Great guides and ceynote was amazing! Lots of communication about pick up.
Joanne_B, Feb 2025
This tour was good but slightly pricey for what was included. The tour guide was so friendly and knowledgeable. Pick up was 20 mins late. I also left my sunglasses on the bus by accident and contacted the operator about getting these back and my messages have since been ignored. Really disappointing end to a nice day, so please be extra careful not to leave anything behind as you won’t get it back!!
Catherine_D, Feb 2025
Great trip. Picked up on time which is always a great start and appreciated. A bit of waiting around at Tulum and swapping guides over, four in total. Cenote swim was an amazing experience with a great guide. I would recommend this trip and was reasonably priced in comparison to others .
Alicia_B, Nov 2024
The Tulum ruins and cenotaph tour was good. The tour of the ruins was very nice and informative. A lot of walking so wear comfortable shoes and bring water on hot days. The lunch was ok could have been better. The cenote swim portion was good. A little dark inside. I wish it was more light. The only complaint was the extra fee $25USD for preservation of the ruins thst was requested a day before. I would have preferred to have paid upfront because I felt harassed on how to pay. We were told only cash when we had credit cards. A lot of back and forth. Otherwise the staff were great but could have been more organized.
Daniel_J, Oct 2024
**Spanish**:
El tour en sí fue muy accidentado. Me recogieron tarde y ni siquiera se disculparon por ello. Además, antes de empezar el tour, me transferían constantemente a una van o a una persona nueva, lo cual resultó muy confuso y desorganizado. Lo peor de todo fue que, durante el almuerzo, una de las turistas en el tour se desmayó, y la situación se volvió un completo caos. El personal del lugar se alejó rápidamente y nadie quiso ayudar ni permitir que la persona fuera trasladada en alguno de los vehículos, ya que esto, según ellos, interrumpiría el tour para los demás. Por lo tanto, los turistas tuvimos que ayudar a esta persona por más de 40 minutos, hasta que, finalmente, alguien llegó en una camioneta y pudieron llevarla, ya que, además, estábamos en un lugar muy remoto y de difícil acceso. Me parece que la actitud del personal fue muy insensible, evitando ayudar a alguien con un problema de salud tan urgente y repentino.
Por otro lado, nunca me avisaron que no se podía ingresar a la zona arqueológica con botellas plásticas, pero allí te obligan a comprar otras botellas que, según ellos, no son desechables. Además, vi personas con latas de aluminio, lo cual me parece más riesgoso, ya que es más probable que terminen tiradas en el suelo. También tuve que tirar mi comida porque no aceptaban bolsas ni envases plásticos. En general, la falta de organización y de empatía del personal hizo que esta experiencia fuera muy decepcionante.
**English**:
The tour itself was very chaotic. They picked me up late and didn’t even apologize. Furthermore, before the tour began, I was constantly transferred to a different van or a new guide, which was very confusing and disorganized. The worst part was that, during lunch, one of the tourists on the tour fainted, and the situation turned into complete chaos. The staff quickly walked away, and no one wanted to help or allow the person to be transported in any of the vehicles, as they claimed it would disrupt the tour for others. Therefore, we tourists had to help this person for over 40 minutes until, finally, someone arrived with a vehicle and they were able to take her, especially since we were in a very remote and inaccessible place. I feel that the staff's attitude was very insensitive, avoiding helping someone with such an urgent and sudden health problem.
On another note, I was never informed that plastic bottles were not allowed in the archaeological zone, but there they force you to buy other bottles which, according to them, are non-disposable. Additionally, I saw people with aluminum cans, which I think is riskier since they are more likely to end up littering the area. I also had to throw away my food because they didn't accept plastic bags or containers. Overall, the lack of organization and empathy from the staff made this experience very disappointing.
Lisa_M, Aug 2024
I loved this trip.
We were picked up close to our hotel by our driver, Johnny, who was an asset to the company and really made our day.
The drive to Tulum Ruins was quick, Johnny helped us out by telling us all the things you couldn’t carry inside and kept what we would have had confiscated safe for us.
Ruins were spectacular though extremely hot. Would definitely recommend taking a Stanley cup or similar to be able to sip on some water as well as a hat and something light to cover your shoulders. We had none of the above so felt very tired when we met Johnny at the designated spot, however, he had filled an ice box with freezing cold water for us. A god send.
We then had lunch which was a traditional Mayan dish followed by a swim in the cenote which was exhilarating. Worth every penny for that alone.
Be aware that the ticket to Tulum is not included in your price and costs an extra $25 usd plus tax. A bargain.
Johnny then delivered us back to our hotel safely with lots of Mexican stories and information along the way.
Sacha_V, May 2024
It was very hot that day, so some part of the experience was understandably uncomfortable. But some parts was because of the company like the fact that they had an extra charge after the fee we paid through you. Or the fact that our tour guide was too hot to actually go through the detail of the tour at the ruins. Or they had a packed in a van to go back very uncomfortably because someone in their previous group missed their Van that didn’t really care about how uncomfortable we would be in the hot unconditioned car.
Laurianne_F, Feb 2026
An hour late to departure in the morning, once the shuttle arrived it was full so we had to wait for another shuttle. A priori there were last minute registrations (the same morning) and the claimant had to find another van ...
Many different excursions are grouped for transport, at the end of my excursion I had to wait for more than an hour for the return shuttle because we had to wait for other people who had booked another excursion to make the trips profitable.
Organization a little chaotic, poorly managed.
I've waited as long as I've done activities.
I asked several times at the end of my activities where to take the shuttle back and everyone was circling the bus not to tell me that we had to wait until other people finished their activity to leave. I didn't think it was right, and I just waited a long time.
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Veronica_O, Jan 2026
The trip to Tulum was good, but the rest was bad. It's a changing van every time, each van goes to a different corner. We were taken to lunch in a horrible place, a horrible empanada with terrible rice and beans. Then they took us to a cenote completely without structure, we changed clothes in a tent with an old curtain, no bathroom. The cenote is beautiful, out of that...
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lucas_g, May 2025
We booked the tour a day earlier, unfortunately we could not be picked up at the hotel where we stayed but we had to approach a meeting point, later we were left with another guide at the entrance of the jaguar park, where the wait was long (1.5 hours) between dividing us into different groups which was inconvenient as much time was lost there. Another point is that the tour was in Spanish and English, which caused one to get lost between the languages, so hopefully only make it in one language. Ignacio and Jocelyn great. It is very hot and they did not warn that plastic water bottles could not be entered but only in thermoses.
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From $59.35
per personup to 24 hours before the experience starts (local time)
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Tulum Ruins Tour + Cenote Swim & Lunch from Riviera Maya
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