Pisa Tower and Cathedral Entry Ticket with Audio Guide
Pisa, Italy
- 1 hour 30 minutes to 2 hours (approx.)
- Offered in: English
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Overview
What's Included
- Timed Entrance Ticket to Leaning Tower of Pisa
- Access to the Pisa Cathedral
- Digital Audio Guide
- Booking and Service Fee
- Live Tour Guide
Meeting and Pickup
Departure Point
- Leaning Tower of Pisa, Piazza del Duomo Piazza dei Miracoli, 56126, Pisa Italy
What To Expect
1
Leaning Tower of Pisa
1 hour • Admission Ticket Included
2
Cattedrale di Pisa
1 hour • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Not wheelchair accessible
- Near public transportation
- Not recommended for pregnant travelers
- No heart problems or other serious medical conditions
- Most travelers can participate
- Pisa Tower and Cathedral - Euro 20
- Audio Guide - Euro 8
- Booking & Service Fee - Euro 4
- During peak days chosen time may vary upto one hour from your original choice
- Children under 8 years old are not allowed to enter the tower, and those between 8 and 18 years old must be accompanied by an adult
- Please leave all metal objects, bags, or containers at the cloakroom located at 21 Piazza del Duomo (80 m from the entrance to the tower)
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
2.7
based on 44 reviews
Sort by: Most recent
This experience would have been great if Viator didn’t change our visit time, less than 24 hours before. We were unable to visit the site and cannot get any money back. NEVER USE VIATOR.
Response from Host, Sep 2026
Dear Martin P,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Upon reviewing the booking, we found that the tickets with the Tower time slot were duly shared with you.
Please note that, as mentioned in the product description, the Tower entry time may be adjusted by up to 90 minutes due to security requirements and limited capacity. The Cathedral can be visited according to the booked time, followed by the Tower climb as per the assigned entry time.
We appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.
Remember there’s no guide! Watch your WhatsApp messages for the ticket with the QR code that they scan at the foot of the leaning tour. Know that you can’t bring anything up, there’s a free ‘cloakroom’ across the lawn for this purpose. I think it may cost $20 to go up the tower, so the rest, you’re paying for the audio guide (whose app you have to download ahead of time on your personal phone). At least earphones are not necessary. This tour works for the cathedral (which is already free) but not for the baptistery.
Response from Host, Sep 2026
Dear Danessa L,
Thank you for sharing your feedback.
Upon reviewing your booking, we would like to clarify that the digital audio guide was duly provided along with the actual entry tickets. As stated in the booking inclusions, the package includes entry to the Leaning Tower and Cathedral with a digital audio guide; it is not a live guided tour, and entry to other attractions within the complex, such as the Baptistery, is not included.
The booking price covers more than the attraction admission fee, including the digital audio guide, advance reservation, booking/platform fees, and the convenience of having the arrangements made in advance.
We appreciate your feedback and hope this clarification is helpful to future guests.
You better know what to do when you get there. The instructions are terrible and we missed our time. Do not use this company. They are little to no help.
Response from Host, Sep 2026
Dear Lou M,
Thank you for sharing your feedback. We’re sorry to hear that you experienced difficulties during your visit.
Upon reviewing the booking, we found that the tickets, detailed visit information, and digital audio guide were shared with you well in advance of your scheduled visit. Our support team was also available to assist with any questions or concerns.
We sincerely wish you had contacted us at the time, as we would have been happy to provide immediate assistance and help ensure you reached the attraction on time. We appreciate your feedback.
We easily ordered tickets on our iPhone and 10 minutes later they called to make sure we had everything we needed. Wow! I did call them back later to get help and they resent the tickets immediately. What a wonderful experience.
Response from Host, Sep 2026
Dear Steven M,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had a smooth experience booking your Pisa tickets and that our team was able to assist you promptly whenever you needed help.
It was our pleasure to resend the tickets and make sure you had everything you needed for your visit. We truly appreciate your kind words and are so glad you had a wonderful time at Pisa!
We hope to assist you again on your next journey.
Great locations! Liked the variety of stops along the way. Driver was fantastic! Guide got us where we needed to be
Response from Host, Aug 2026
Dear Elizabeth W,
Thank you for sharing your wonderful feedback. We’re delighted to hear that you enjoyed the beautiful locations of PISA. We truly appreciate your kind words and hope to welcome you again on another memorable experience.
Terrible experience. Our train ran late and by the time we made it to Pisa. We missed our 9:30a entry by 10min and staff did not allow to enter or change ticket. Both local staff and Viator no help or any attempt for customer satisfaction. $190 down the drain. Best recommendation is buy tickets once you are there and save you some money
Response from Host, Aug 2026
Dear Vicaldana1991,
Thank you for sharing your feedback. We’re sorry to hear that you missed your scheduled entry due to the train delay. Your timed-entry tickets were shared in advance, along with instructions to arrive at least 15 minutes before the scheduled entry time.
As the Leaning Tower operates on strict timed-entry slots with limited capacity, late arrivals may unfortunately be refused entry by the attraction, and we are unable to make changes once the scheduled time has passed. We understand your disappointment and appreciate your understanding of the attraction’s policy.
Even that I had a ticket and was there on time, they didn't let me in, because above qr code the entry time was 10:45, and I ordered ticket for 11:00
Response from Host, Aug 2026
Dear Mirjana M,
Thank you for your feedback. We're sorry to hear about your experience.
Upon reviewing your booking, we can confirm that we informed you, along with your tickets, to arrive at least 20 minutes before your scheduled entry for a smooth experience. As stated in the voucher inclusions and redemption instructions, the Leaning Tower climb time may vary by up to 60–90 minutes due to operational requirements and strict visitor capacity limits for safety reasons.
Your tickets provided guaranteed access to the Leaning Tower, and the entry time of 10:45 shown on the ticket was the allocated tower climb time issued by the attraction. We regret any confusion this may have caused and appreciate your understanding.
We never found the tour guide, directions on meeting point not cleared! We just went in by ourselves!
Response from Host, Jul 2026
Dear Ileana R,
Thank you for taking the time to share your feedback. We’re sorry to learn about the confusion regarding your booking.
Upon reviewing your reservation, we confirmed that it was for a timed entrance ticket with a digital audio guide, not a live guided tour. The digital audio guide and the actual entry tickets were shared with you prior to your visit.
We understand there may have been a misunderstanding regarding the tour format. Had you contacted our support team during your visit, we would have been happy to clarify the inclusions and assist you immediately.
The directions were extremely vague so although we got access to (and walked) the tower we did not get the “tour” bc we could not find where to go to access the tour guides.
We also did not get to visit (or tour) the cathedral bc the voucher is only good for 30 minutes from start time and it takes more time than that to climb and enjoy the tower!
We did not get what we paid for!
Response from Host, Jul 2026
Dear Tim M,
Thank you for your feedback. We're sorry to hear about the confusion during your visit.
Upon reviewing your booking, we confirmed that it was for a timed entrance ticket with a digital audio guide, not a live guided tour. The entry tickets and digital audio guide were shared with you prior to your visit.
Regarding the Cathedral, our team had also clarified that the timed slot was only for the Leaning Tower. The Cathedral ticket offers flexible entry, allowing you to visit before or after your tower climb within the attraction's operating hours.
Pisa is my favorite spot in Italy… the people in this town are friendly and helpful! The Pisa Tower complex is well manicured, the bathrooms are very well maintained, and they offer a convenient cloak room for bags while you make the climb. The entire Pisa team makes this a great experience! Kudos to Pisa!!
Response from Host, Jul 2026
Dear RogerP,
Thank you for your wonderful feedback! We're delighted to hear that you had such an enjoyable experience at the Pisa Tower and Cathedral.
It's great to know you appreciated the friendly atmosphere, well-maintained facilities, and convenient cloakroom service. We truly appreciate your kind words and are glad you had a memorable visit.
We look forward to welcoming you again on another amazing experience!
Very poor experience. The tour operator canceled my tour at the last minute. Then when I rebooked I was mistakenly booked for a week later. Then they didn’t provide a refund. These folks are criminals.
Response from Host, Jul 2026
Dear Jaime H,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
Upon reviewing your booking, we confirmed that it was subject to the attraction's non-refundable policy. As the attraction follows strict rules regarding cancellations and amendments, we were unfortunately unable to make changes or issue a refund, as these policies are beyond our control.
We understand your mistake; however, we respectfully disagree with the characterization of our team. We always strive to assist our guests within the policies set by the attraction.
Scam!!! Do not buy. I booked the 9am Pisa tower for a very tight time line visit and the night before I got a text telling me that 9am wasnt available but 1130 was. I expressed my confusion and asked for the absolute earliest time. I got up the next morning and after looking at my shedule around 8:45 I messaged the company letting them know that since they were unable to get me the tickets for the time I had originaly purchased for 9am to just send me a refund due to the fact that I couldnt fit in a later tour. At 930 they sent me tickets for 1130 and I had already left the city of Pisa on my way to Rome. I attempted to message them and requested a refund but they will not respond!
Do NOT buy from them
The Pisa Tower was good. The problem was with Viator and our inability to make contact with them when our voucher would not download into ticket form, forcing us to miss our scheduled Pisa Tower visit. We received an AI recording, difficult to hear and understand, without any remedy for our issue. Things went from bad to worse when we were told by the local authorities that the ticket was no longer valid. We begged for consideration and finally we were rescheduled to a later time, which was less convenient for us. Also, we never received the audio headsets for self-tour. I have used Viator many times, but this was one of the worst, I think mostly because we did not have a live tour guide. If it were not for an IT person employed by the Visitor Center, we would never have been able to download the ticket. So, this is a rating of a problematic Viator event, not the destination itself. I believe Viator should refund our fee, because it is easier to buy tickets at the location, not through Viator.
Very pleased we decided to climb the Tower to the top - great views, and it wasn't as crowded as we thought it might be. A bit of a hiccup with our prebooked tickets - we booked for 0900, and received 2 tickets, one for 0915 entrance and one for 0930, which meant that I had to get my ticket scanned in the 0915-0930 window, and then had to wait 10 mins before my partner was able to get her ticket scanned.
Perfect. Get there a little early to get on line for the tower climb. They let groups up every half hour but the line forms early.
I purchased the tickets well in advance, they informed me that I was going to receive the tickets one day before in my email, I received the email and the links it provided did not appear, it was just information, on the day of the visit I arrived early to see directly there if they would give them to me and no, the people at the entrance do not help you, I was calling by phone and a recording would come on, in the end they did send them to me but at 3:00 pm which was when I had my access but by the time I was already in line it was 3:06 pm and they were no longer going to allow me to enter because I had already passed the time (they made an exception) but otherwise they would not have let us pass. They did it because the person at the entrance saw that I had arrived earlier (I showed her my printed sheets) so I consider that to avoid these setbacks they should send the tickets days in advance as other companies do at the moment of purchasing and paying for the tickets.
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Response from Host, Sep 2026
Dear Liliana P,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced during your visit.
Upon reviewing the booking, we found that the tickets were shared with you two days prior to your visit via WhatsApp and Viator’s CLC messaging system/email. After you contacted us again stating that you could not locate the tickets, our team promptly assisted you and resent the tickets so that you could access the attraction as booked.
We appreciate your feedback regarding earlier ticket delivery. We will continue working to make the process as clear and convenient as possible for our guests.
Good experience, the only negative side is that they called me in English and for me it wasn't a problem, but if they had called my parents they wouldn't have understood anything.
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Response from Host, Sep 2026
Dear Manuel N,
Thank you for sharing your feedback. We’re glad to hear that you had a good experience visiting the Tower and Cathedral of Pisa. We also appreciate your feedback regarding the language of our communication, We hope to welcome you again soon!
The time you book changes and sometimes you don't have access and still pay the full price.
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Response from Host, Sep 2026
Dear Julia P,
Thank you for sharing your feedback.
Upon reviewing your booking, we confirmed that the tickets were duly issued and shared with you. As mentioned in the product description, the Tower climbing time may vary by up to 90 minutes, as access is subject to limited capacity and strict safety and security regulations.
Our team also informed you in advance that you could visit the Cathedral first as per your booked time , as Cathedral access is flexible, with the last entry at 19:30.
We appreciate your understanding of the attraction's operational and safety restrictions.
That you have to cover your shoulders if the top is too low-cut, that you have to leave your bag (handbag, backpack) in a locker for the visit to the Tower
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Response from Host, Jul 2026
Dear celineO,
Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your visit.
We also appreciate your recommendation regarding the dress code and bag policy. These requirements are mentioned in the "Additional Information" section of the product to help guests prepare for their visit.
Thank you once again for your valuable feedback, and we hope to welcome you on another memorable experience soon!
Everything very cumbersome
The email correspondence, all in English, if you don't know it you understand very little.
Payment and receipt of tickets, not simultaneous, for me they arrived days later, even just the day before the visit.
I feared the worst.
Mandatory to install the app, access to which, every time, I would not call convenient.
Tickets for cathedral and tower visit with audio guide to install on the phone.
Downloaded the file. A series of audio guides present with the exception of those for the cathedral and the tower itself.
I ended up here through the link on a traveler's blog.
I only realized later that I could have relied on the official sites.
Haste was a poor advisor.
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Response from Host, Jul 2026
Dear Guest,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience did not meet your expectations.
Upon reviewing your booking, we confirmed that the product included a timed entrance ticket with a digital audio guide, and the tickets along with the audio guide instructions were shared prior to your visit, as mentioned in the product inclusions.
We also sorry for any concern caused by the timing of the ticket delivery. As stated in our booking information tickets are shared one day prior to your activity date as per the policy.
We sincerely appreciate your feedback.
Dear Sir or Madam,
We would like to provide you with the following feedback regarding our booking:
The actual time slot did not match the booking confirmation,
downloading the audio guide was not possible, and we would like to politely inquire how it is possible that we had to pay €128 while the ticket states the amount is €80 (see attachment). How can such a large discrepancy occur?
We thank you for your feedback.
Sincerely,
The Lumpp Family
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Response from Host, Jul 2026
Dear Ulrike L,
Thank you for your feedback. We’re sorry to hear that your experience did not fully meet your expectations.
Regarding the tower entry, due to limited visitor capacity, the attraction may occasionally adjust the climbing time by up to 90–120 minutes. This is mentioned in the product details, and during the waiting time, guests can visit the Cathedral and other monuments in the complex.
Regarding the pricing, the amount charged includes not only the admission ticket but also the advance reservation, digital audio guide, booking management, and customer support services. While the official ticket price shown at the attraction may differ, our price reflects these additional services and the convenience of securing your booking in advance.
We appreciate your feedback and hope this clarifies your concerns.
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$34.77
per personWas $36.60(-5%)
-You will not receive a refund if you cancel.
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