Alhambra Ticket with Audio Guide in Granada
Granada, Spain
+20
- 2 to 3 hours (approx.)
- Offered in: English
Explore our promoted experiences
Overview
What's Included
- ✅ Alhambra Entry Ticket (Access to Alcazaba, Generalife Gardens, and Charles V Palace)
- ⚠️ Collect your monument ticket at Play Granada.
- ✅ Flexible Exploration (Visit at your own pace, no guided tour required)
- ✅ Self-Guided Audioguide (Rich storytelling, history, and navigation assistance)
- Live Tour Guide (This is a self-guided experience)
- Food and Drinks
- Transportation to and from the venue
- Nasrid Palaces Entry Ticket
Meeting and Pickup
Meeting point
- Play GranadaCarrera del Darro, 1, Albaicín, 18010 Granada, Spain
We meet at Play Granada from 9AM. Redeem your tickets and get the audio guide QR code.
End point
- Paseo de las AdelfasP.º de las Adelfas, Centro, 18009 Granada, Spain
Your journey through the Alhambra and Generalife concludes with a peaceful walk along the Paseo de las Adelfas (Oleander Walkway), where you can reflect on the beauty and grandeur of the Moorish legacy in Spain.
Ticket Redemption Point
Play Granada, Carrera del Darro, 1, Albaicín, 18010 Granada, Spain
Itinerary
1
The Alhambra
Admission Ticket Free
2
Puerta de la Justicia
5 minutes • Admission Ticket Free
3
Puerta del Vino
5 minutes • Admission Ticket Included
4
Plaza de los Aljibes
5 minutes • Admission Ticket Included
5
Alcazaba
20 minutes • Admission Ticket Included
6
Palace of Carlos V
25 minutes • Admission Ticket Included
7
Palacio El Partal
15 minutes • Admission Ticket Included
8
Torre de la Cautiva
5 minutes • Admission Ticket Included
9
Generalife
Admission Ticket Free
10
Generalife Theatre
Admission Ticket Free
11
Patio of the Irrigation Ditch
Admission Ticket Free
12
Escalera del Agua
5 minutes • Admission Ticket Included
13
Paseo de las Adelfas
Admission Ticket Free
Additional Info
- Confirmation will be received at time of booking
- Not recommended for travelers with back problems
- No heart problems or other serious medical conditions
- Not recommended for pregnant travelers
- Service animals allowed
- Near public transportation
- Wheelchair accessible
- Travelers should have a moderate physical fitness level
- The entrance tickets should be redeemed at the meeting point
- Original IDs, Driving License OR Passport required to access the monument
- Travellers must have a working smartphone with internet
- We recommend wearing comfortable shoes, no flip-flops or heels
- Full names and passport or valid ID details are required for booking
- This tour/activity will have a maximum of 300 travelers
Supplied by
Cancellation Policy
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.
Traveler Photos
Reviews
3.5
based on 313 reviews
Sort by: Most recent
Houria_p, Aug 2026
Excellent service. Very quick response to my answers. Good communication. We will definitely book again.
Huibert_K, Aug 2026
Pick up of your ticket is in the old center of town, far from the entrance of the Alhambra. Walking in 40 degrees uphill is not recommended if you want to have a nice experience later on. Tickets are available at the entrance of the Alhambra as well and online directly with them.
After booking with this company, they actually called me to sell me more, calling my cell number internationally!! Offensive and expensive. Kept sending WhatsApp messages about tickets to the Palace as well, which we'd already declined. Very pushy. Audio tour was to be included, pick up half an hour before your 'timeslot', but it turned out to be just a download on your phone. Unfortunately with all the stalking and reminders to bring stuff or buy another ticket, they didn't tell you to bring your earplugs. So no device that needed to be picked up and payed a deposit for as per info whilstbokking, and a very bad audio experience. No map was given of the lay out ot the Alhambra, nor were there any numbered sites so you could actually try to hear the right info at the right spot. We were sooo disappointed!
Selin_Y, Aug 2026
We bought tickets to see the Alhambra and though our tickets didn’t include the Nasrid Palaces, we had a lot of fun exploring the Jardins and the Alcazaba.
Getting our tickets was very easy. We bought tickets online on August 8 and picked them up at the Play Granada tourism center (which is very close to the Alhambra) on August 9. The employees were very respectful and helpful as well; I had a few questions about how to pick up the tickets and I was able to reach them very quickly through their WhatsApp (which can be found online).
I was a bit hesitant to buy tickets from Play Grenada because of the past negative reviews, but my experience with them as of August 2026 was nothing short of perfect. Thank you especially to Maria, who was very kind to us when picking up our tickets.
KENZA_T, Aug 2026
such a unique history and great guide. She was so knowledgeable about all things and let us stop whenever for pictures. Truly a beautiful place. Would recommend always
Halima_B, Aug 2026
Misleading. Has a picture of Nastrid Palace on the ad but it is not included in the ticket. Charges €30 per ticket whereas if you book direct from Alhambra website it is only €12 per ticket. I advise everyone to book directly with Alhambra. The staff there also said never book with a third party company. Absolute scam and waste of time and money. Ruined my experience in Granada.
George_G, Aug 2026
Was a really easy to use experience, the staff really helpful. Only downside was the audio guide, it was more obsessed with someone called Washington Irvine than the Alhambra. I learnt a lot more about this random American rather than the history of this incredible site.
Lorraine_M, Aug 2026
Do not miss this activity. Not a fan of big groups the self guided audio experience was perfect. 🙏🏼🤍🤍
Anamaria_G, Jul 2026
An amazing place with awesome views. Unfortunately the temperature was 36 degrees which made it quite difficult to walk around comfortably. The gardens were beautiful.
Brian_H, Jul 2026
It is better to buy the tickets at the Alhambra ticket office. We were required to pickup our tickets at an office about a 10 minute taxi ride from Alhambra.
Since we were on a cruise and we had limited time in Granada this was very problematic.
Also, we thought that we had bought a ticket for the entire compound. By the time we found out we needed a separate ticket for the palace it was too late to get a time slot for entry before we needed to return to the cruise.
Elif_Y, Jul 2026
Thanks a lot all the process was good for my group We were 33 person.Even I had to chance the timing of the entrance and the customers service (Bilal) was very helpful.
garrett_j, Jul 2026
Really neat place. Very photogenic. .,.,..,.,.,.,
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emma_s, Jul 2026
The trip was Very nice, i had fun and i really liked the audiobook that was given. Although I thought i read the description carefully but apperantly i missed some parts. Because i thought that i bought a ticket for the whole thing, including the alcazaba, gardens and the palace. I know that was my mistake but i wish they wouldve writen the itinerary more clear so it wouldve been easier to read What the trip actually includes. Nonetheless i still had fun and the customer service was really nice and helpful.
Robyn_B, Jun 2026
I was ill and attempted to contact them to change the time. No response! I did not go. No $ back!!!!
Hassia_C, Jun 2026
Book direct ad thru the agent we used they where awful and did not explain how audio worked and what we should do. False economy… As we had to download the app and pay even more money
Steven_W, Jun 2026
Our guide Sandra was very informative and made the tour interesting and willing to take questions
The grounds of this place go on forever
Great tour
Yuriy_U, Jun 2026
We were very disappointed with Play Granada company. The ticket that Play Granada offers includes Generalife gardens ( the best and in my opinion the most beautiful part of Alhambra complex) and other less exciting sites that are free for all visitors. The actual cost of such ticket if you book it directly from Alhambra website is €12. Play Granada charges €39 for the same plus audio tour that is poorly organized, is not user friendly and did not work due to poor connection.
2 days before the tour, this company
texted me and offered Nasdir palace tickets (again, significantly overpriced) for €99 per person. Do not buy it!! If you book Nasdir palace tickets 1-2 wks in advance, the full ticket for all the sites, including Nasdir palace is €44. The day before the tour another text came from a Play Granada agent offering a live tour guide for additional price of €10 per person. And the final disappointment came when we had to walk in 30C heat from the parking to their office to only receive printed tickets and a QR code with a password for the audio tour and from there take a taxi to go to the top of the hill to start our tour. Inconvenient, overpriced, and poorly organized tour.
Tracy_S, Jun 2026
The audio is a little difficult to figure out the areas at first, but the pictures on the audiobook help guide the process! Viator made it possible, prior to Viator I thought it was too expensive, We are so grateful it wasn't!
Susan_E, Jun 2026
My friends and I are in our 70’s, we struggled with the online tour. My sound cut out after the second stop. Worked perfectly when I got back home. There wasn’t a printed map provided which made finding our way around difficult, switching between the audio and map online was not easy. Was only asked for tickets once as 2 areas were free entry.
Fatmeh_E, Jun 2026
The app for the audio tour never loaded despite using the WiFi in the office. It was difficult to follow the map to the entrance of the exhibit. Several people were lost on the way up, and it is quite a ways up, so come prepared. I think an interactive digital map might help. Also, despite the pictures, you do not get access to the Nazarine palaces.
Response from Host, Jun 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that you experienced difficulties loading the audio guide and locating the entrance. We understand how frustrating this can be, especially when trying to make the most of your visit. Your suggestion regarding an interactive digital map is greatly appreciated, and we will take it into consideration as we continue improving the visitor experience.
Regarding access to the Nasrid Palaces, we would like to clarify that this tour does not include admission to those areas. We strive to make all inclusions and exclusions clear in the tour description, although we regret if the information did not meet your expectations.
We value your comments, as they help us identify opportunities for improvement and provide a better experience for future visitors.
AnaLydia_S, Jun 2026
I wish we chosed a guided by a person tour. The audio tour was not in the correct order as you go in. It was misleading.
Response from Host, Jun 2026
Thank you for sharing your feedback.
We are sorry to hear that the audio tour did not meet your expectations. The audio guide is designed to allow visitors to explore at their own pace, but we understand that it can be frustrating if the sequence of the content feels unclear or difficult to follow during the visit.
We appreciate your comments regarding the order of the audio stops, as this feedback helps us identify areas where we can improve the experience and make the route easier to follow for future visitors.
BevinVoysey, May 2026
This tour did not include the Nazrid palace. We did not do our homework or read the fine print. Otherwise enjoyed.
cynun, May 2026
We selected an audio tour , which was a huge mistake . You have to go downhill to the town to present your ticket in order to get a code to access the tour on smart phone . This journey is 20 mins , another 20 to go uphill to Alhambra . Instead of just emailing or texting the tour after payment . Unacceptable and primitive process which ruined the day .
Response from Host, Jun 2026
Thank you for sharing your feedback.
We are sorry to hear that the process to access the audio guide negatively affected your experience. We understand how inconvenient it can be to need to collect or validate access in person before starting the visit, especially when this involves additional walking time and planning.
The current procedure is in place due to the requirements for ticket validation and access control set by the site, which require certain checks to be completed before providing access to the audio content. Nevertheless, we recognise that this may not feel as smooth or convenient as a fully digital delivery, and we appreciate your suggestion regarding direct delivery by email or text after purchase.
Your comments are very valuable to us, as they help us identify opportunities to improve both the clarity of instructions and the overall user experience. We will ensure this feedback is taken into account in future improvements.
We are truly sorry that this aspect of the service impacted your visit, and we appreciate you taking the time to let us know.
Sarah_A, May 2026
Alhambra was lovely but this was actually a garden only ticket. The palaces included would be included in a much cheaper ticket available from the official site without the need to collect a printed ticket and code for the audio tour in person, from a site remote from the Alhambra, both if which could have been sent digitally.
Giving a time on it gave the impression I was getting more, but the ticket was valid all day, felt a bit conned.
AG_H, May 2026
They wants to make profit beyond the back of tourists.
Tickets from originaly €12 pp selling for €40 pp..
Response from Host, Jun 2026
Thank you for your feedback. We’re sorry to hear you felt the pricing did not reflect good value.
Our ticket prices are set to reflect the full experience provided, including maintenance, staffing, conservation, and the services that ensure visitors have a safe and enjoyable visit. We also work to keep pricing transparent and consistent for all guests, including both advance and on-site purchases.
That said, we understand that expectations about pricing can vary, and we take comments like yours seriously. We’ll make sure your concerns are shared with the relevant team as we continue to review our pricing communication and visitor experience.
We hope you might consider visiting again in the future so we can provide a better impression next time.
John_L, May 2026
The office is a long walk from the Alhambra and the audio guide wasn’t particularly useful.
Would have been better to book direct with the Alhambra
swettenham, May 2026
The Alhambra is a world class attraction and worth every penny. However, the collection of our tickets from this operator was extremely poor with the company having a low customer service rating. We drove from Nerja to Granada and parked in the large car park at the Palace. Despite repeated requests, the operator refused to send us our tickets electronically, desptite us having already paid for them. We were told we had to collect them in person from their offices. They suggested we drive into the conjested city to collect them or else walk. No wanting to drive thorugh the city which I was not familiar with, we chose to walk. This required us to walk for 25 minutes down the hill to the hill to the town and then back up the steep hill to the palace. Their offices were in an area of the old town with very little parking nearby. When we collected the tickets, they were just an A4 printed sheet with a QR code. This could quite easily have been emailed to us the day before for us to print out ourselves, thus saving us the need for a strenous walk before we'd even entered the Palace,
Miranda_V, May 2026
Viator is a scam. They sell the tickets very expensive. Don't go straight to Alhambra but make sure you go to the agent first to collect your actual ticket. You only receive a voucher online, not the actual ticket.
Alhambra is absolutely beautiful though. I give that 5*
JamesB_W, May 2026
Great experience, however, little difficult to find walking , and when I picked up my ticket, the person wasn’t very knowledgeable on giving me directions
Kim_D, Apr 2026
The audio kept starting at 1. Even though we were not at that point. It did not follow along with our location even though we both had precise location on. Good information but wasted a lot of time trying to figure out how to navigate the app. I think it was not worth the money. I reached out to support via chat but was told to make sure precise location was on. It was.
Response from Host, May 2026
Dear customer,
Thank you for sharing your experience with us. We’re really sorry to hear that the audio guide was frustrating to use, especially during such a special visit.
We completely understand how inconvenient it must have been having the audio restart and not match your location properly. Situations like this can take away valuable time from enjoying a place as unique as the Alhambra, and we can see why this affected your overall impression.
Regarding the audio guide, it is designed to be used with location services, but depending on the device, signal, or settings, it may not always synchronize as expected. We’re also sorry that the assistance you received did not fully resolve the issue at the moment — we understand how frustrating that must have felt.
We would also like to kindly remind that all service details, including the type of experience provided, are specified prior to purchase to ensure transparency, although we understand that the usability of the tool itself is just as important.
Your feedback is very valuable to us, and we will take it into account to improve both the functionality of the audio experience and the support we provide.
Thank you again for your comments, and we hope to offer you a smoother experience in the future.
Kind regards,
Customer Support Team
Chris_C, Apr 2026
If you visit Granada, the Alhambra is a must not to miss, you can walk up to it , but there is a bus up & down the hill.
When you purchase your ticket online, advisable to book in advance as always sold out. Check on your voucher that you have to get your ticket from the agent in Granada, check your small print.
You should spend about 4 to 5 hrs to really take it in.
From $34.46
per person-You will not receive a refund if you cancel.
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