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elisiateese, Apr 2026
The driver contacted us...
The driver contacted us the night before to confirm and kept us updated throughout. He arrived early so as soon as we got out of the baggage claim, had a really short wait at the meeting point. The car was clean and spacious as well. Great service and would use them again if we come back to Tokyo.
Osman_i, Apr 2026
Fantastic Transfer service
They’re really well organised and what’s happening at every stage of the Way. The driver was waiting in the arrivals hall with my name on the board and honestly it couldn’t have been easier. The car was really good quality very comfortable and I’d be sure to use them again in Tokyo
Withelma_O, Apr 2026
Best Decision in Japan‼️
This company was AMAZING‼️💯💪🏼
This was my first time in Japan, traveling with my 5 year old and I used them for all 4 of my airport transfers in/out of Tokyo (Haneda). They were always on time, had great communication with each pickup, had a booster seat, and in some cars they had a movie for my kid to watch during the ride. I will ALWAYS use this company anytime I come to Japan. I will also recommend this company to all my friends traveling to Japan. Every company should follow their business ethic. The reliability of this company is unmatched! Greatest decision while traveling in Japan‼️💯👏🏼
elisiateese, Apr 2026
Great driver
The driver was great in terms of communication and very helpful and cordial. The car was spacious and comfortable as well. Had issues with the flight being cancelled so arrived 2 hours after the original flight but thankfully managed to get it sorted with the support which was responsive.
Tammy_S, Apr 2026
Highly recommend to any travellers coming to Japan!!
Driver was punctual, gave us a nice easy meeting point. Messaged us earlier to make sure we communicated. He was a wonderful driver, took our bags as soon as we met! I would highly recommend this private transfer to anyone coming to Japan after that long flight. Vehicle was clean and new. Great experience!!!!!
Rebecca_R, Apr 2026
David, our support...
David, our support manager, was incredibly easy to work with, keeping touch with us all the way from days before we left, through the airport and immigration and baggage claim, until we were sitting safely in the car. We weren't just looking around for a sign with our name, we had photos of exactly where the driver was currently standing. Car was clean and comfortable and sufficiently spacious for all our stuff. Made a very late night pickup significantly lower stress!
Michael_S, Mar 2026
Haneda Airport to Tokyo - David
David was waiting for us when we arrived and walked out of customs. While he was holding up a sign, he also told us what he was wearing and we found him quickly. During the ride from Haneda to our hotel, David mentioned the sites we passed, what to expect in Tokyo and some things to visit if they weren't already on our list. David was easy to talk and understand. After flying in from the US it was nice to have David pick us up in a spacious car, take care of our luggage and drive us to our hotel in the heart of Shinjuku. We didn't have to worry about luggage on the trains.
Judy_H, Mar 2026
Transport was great but long
it was a very long ride. Should have flown into Haneda. Driver was punctual and very nice. Car was lovely and comfortable. Traffic was horrible and transport took 2.5 hours. Can not blame the traffic or length of time on anyone but circumstances that’s why i rated so high
Melissa_G, Mar 2026
Exceptionally wonderful
Beyond wonderful
We had the same driver for our pick up from narita international airport
He was willing to move up the pick up time as I requested last minute if we can be picked up 30 min earlier. Although he had another ride prior he was able to make it work
I will definitely use this service when I return
Thank you!
Lori_b, Nov 2025
Awesome Service!
When my husband landed in Haneda. The driver was waiting for him and a friend. He was impressed when the driver directed him to get yen and took their luggage got the car. He said, overall the best service ever! Mindy is so awesome with communication!
Jerry_D, Oct 2025
No hassle airport transfer
The company staff were professional, very polite and attentive. The 2 vehicles were very clean. All of our expectations were met. We traveled with 1 infant and 1 toddler. HOLIDAY IN JAPAN is the name of the company. Wish I could speak Japanese. It would have been much better.
Robert_S, Aug 2025
Outstanding transfer company
I worked with the tour operator, David, for multiple transfers and he went above and beyond in working with me due to delays that were not preventable. He made sure that he had a car for our group that was large enough for the 5 of us and all of our luggage. We were picked up at the airport on time and he moved our hotel pickup at the last minute 3 hours later. The drivers were outstanding and assisted with our luggage as well as being very cordial. You can't miss with GT Transfers!
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