Transfer GRU/CGH to Port of Santos (Vice versa)
Santos, Brazil
- 1 to 2 hours (approx.)
- Pickup offered
- Mobile ticket
Why travelers loved this
·
Overview
What's Included
- Bottled water
- Food
Meeting and Pickup
You can head directly to your preferred meeting point, or request pickup.
Operating hours
Select your preferred transportation option to see hours.
View tour option
What To Expect
Additional Info
- Confirmation will be received at time of booking
- Wheelchair accessible
- Service animals allowed
- Near public transportation
- Infant seats available
- Most travelers can participate
- This is a private tour/activity. Only your group will participate
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Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
Traveler Photos
Featured review
Eric_Y
The pickup at our hotel was a few minutes early which was a pleasant surprise. The trip was in a nice car and dropped us off at our hotel
Reviews
4.0
based on 18 reviews
Sort by: Most insightful
Doletta_P, Apr 2026
When we arrived, there was someone there to meet us with a sign. We had asked for an Executive SUV for 4 people. The suv was small. 3 of us are over 6 feet tall. We were packed in like sardines. The picture that was saw online was not what we thought we were getting. Returning back was terrible. There was no sign to tell us where to meet the driver. With over 300 people getting off the cruise ship, it was hard to find our driver.
Response from Host, Apr 2026
Hello, thank you for your feedback. We’re sorry to hear about your frustration.
Our standard SUVs in Brazil are smaller than in other countries, which is why we offer MINIVAN and VAN options for greater comfort and interior space.
Regarding the terminal exit, we informed you of the boarding location where you should find the vehicle. Unfortunately, name signs are not permitted inside the terminal at the ship’s exit, but we provided our counter location on platform 22 via Viator. Once again, we apologize for your experience and hope we have another chance to show that we can improve our service in the future. Thank you very much, and we are here to help.
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Jayne_T, Apr 2026
Our ride from our Sao Paulo hotel to the cruise port in Santos went well under the circumstances. Although it was quite chaotic at the cruise port with so much traffic and people, our driver Florisvaldo made sure we were dropped off at the correct door. He was very patient and pleasant throughout the long wait.
Response from Host, Apr 2026
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again.
Florisvaldo is a good driver and very friendly!
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Lynelle_T, Apr 2026
Good communication with the company. Driver was waiting for us after a delay in disembarking. Great experience.
Response from Host, Apr 2026
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again.
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Eric_Y, Apr 2026
The pickup at our hotel was a few minutes early which was a pleasant surprise. The trip was in a nice car and dropped us off at our hotel
Response from Host, Apr 2026
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again.
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Manjit_S, Mar 2026
Hoberto, who was our driver, was exceptional.
He was on time, happy to wait, and drove us to our destination in plenty of time. He was also kind enough to refer us to a guide we were looking for in Rio, which workd out very well.
Response from Host, Apr 2026
Hello, thank you for your feedback. We’re glad you had a good experience, and we hope you’ll choose us again in the future. We’re always here to help, and thank you once again.
Roberto is a good driver and very friendly!
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Sharone_R, Mar 2026
Very disorganised chaos at port
Waiting time nearly an hour
Lists were incorrect
No one clearly in charge
Car was not what I ordered or paid for
Response from Host, Apr 2026
Hello, thank you for your feedback. I’m sorry to hear about your bad experience. It was an unusual day, as there were three large cruise ships with many passengers disembarking, and the terminal really became chaotic. We did our best to keep everything organized, but unfortunately, with such a high volume of vehicles, we had traffic problems—cars weren’t able to reach the terminal. but that doesn’t excuse it. I hope we can make up for your experience on a future trip on a quieter day to demonstrate the quality of our services. We regret what happened and thank you very much for using our services.
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Leslie_A, Mar 2026
Well, the people at the air port in São Paulo did not understand English. The provider Santorini Brazil never replied to my text for verification of where they would pick me up. After locating them in Terminal 3, after texting that I was at terminal 2, they kept asking about my flight from the previous day, after 15 minutes they finally got an English interpreter. So it took about 45 minutes to finally get to my so so executive vehicle. The driver at first did not want to out our suitcases in his small vehicle with no air conditioning.
Response from Host, Apr 2026
Hello, thank you for your feedback. I’m sorry to hear about your bad experience. It was an unusual day, as there were three large cruise ships with many passengers disembarking, and the terminal really became chaotic. We did our best to keep everything organized, but unfortunately, with such a high volume of vehicles, we had traffic problems—cars weren’t able to reach the terminal. but that doesn’t excuse it. I hope we can make up for your experience on a future trip on a quieter day to demonstrate the quality of our services. We regret what happened and thank you very much for using our services.
Santos, Edenilson Alves
Operations Supervisor | Operations Department
Pamela_H, Mar 2026
Driver never showed up. Nor did he communicate. I’m still waiting on a refund and company is delaying/stalling. I do not recommend using this service.
Response from Host, Mar 2026
Hi Mrs. Pamela...Thank you very much for your feedback. We strive to resolve this communication issue, and all transfers were completed on the same day. However, we had three ships with a large number of people in transit, which made access to transportation difficult and caused considerable confusion and some missed connections. Your vehicle remained at your disposal throughout the entire day. We will work to improve next time to avoid any inconvenience.
Douglas_B, Mar 2026
The driver went to the hotel instead of the port to pick us up. Fortunately, the tour operator had a kiosk at the port but no one spoke English. But finally sorted things out and got us to our destination
Response from Host, Mar 2026
Greetings, Mr. Baker!
Thank you very much for your feedback.
We sincerely apologize for the initial confusion during your pickup. On that day, the port operations were divided between two different terminals, each designated for specific groups of passengers - 22 (for latin ones) and 26 (for north amercan ones - with bilingual speakers). Unfortunately, this led to a misalignment in the initial meeting point.
That said, we are glad that our local team was able to promptly identify the situation and ensure you were safely assisted and transported to your destination.
We truly appreciate your patience and understanding, and your feedback is very important to us. We are already reinforcing our internal communication procedures to prevent situations like this in the future and to ensure an even smoother experience for our guests.
We hope to have the opportunity to welcome you again and provide you with the seamless service you deserve.
Warm regards,
Santorini Team
bakegold, Mar 2026
Easy driver was very helpful and accommodating Love seeing my name on the sign thank you to our driver
Response from Host, Mar 2026
Dear Guest,
Thank you very much for choosing our services.
It was a pleasure assisting you during your visit, and we are truly glad to know that you had a positive experience with us. Our team is committed to delivering smooth, reliable, and high-quality service, and your satisfaction is the best recognition of our efforts.
We appreciate your trust and hope to have the opportunity to welcome you again in the future.
Warm regards,
Santorini Team
Dana_N, Mar 2026
Great service! Easy to connect at the airport. Driver was polite and an excellent driver. We felt very safe on our trip.
Response from Host, Mar 2026
Dear Ms. Dana,
Thank you very much for choosing our services.
It was a pleasure assisting you during your visit, and we are truly glad to know that you had a positive experience with us. Our team is committed to delivering smooth, reliable, and high-quality service, and your satisfaction is the best recognition of our efforts.
We appreciate your trust and hope to have the opportunity to welcome you again in the future.
Warm regards,
Santorini Team
Brenda_C, Mar 2026
Great experience. After a 90 minute wait for bags and long line just to exit GRU airport, the Viator representative was the first person we saw and truly a welcome sight. She helped us with our bags and escorted us to the curb to wait less than 10 minutes for our transportation. She was kind and very professional. Our drive was almost two hours from São Paulo to Santos. The driver was great, courteous and kind and helped with our luggage.
Response from Host, Mar 2026
Dear Ms. Brenda,
Thank you very much for choosing our services.
It was a pleasure assisting you during your visit, and we are truly glad to know that you had a positive experience with us. Our team is committed to delivering smooth, reliable, and high-quality service, and your satisfaction is the best recognition of our efforts.
We appreciate your trust and hope to have the opportunity to welcome you again in the future.
Warm regards,
Santorini Team
Davis_H, Dec 2025
AWFUL! Do NOT book this phantom ghost company. Unlike other transfer companies ... this one NEVER communicated! Even Viator tried to reach this company 3 times and couldnt get anyone to respond. We returned from a cruise and needed to get to the airport for our international flight. We walked a good distance to the meeting point and nothing!!! OMG stuck in Brazil...with no local currency....Viator promising to reach out to the non-responding company. Panic set in but I had the Uber app on my phone that billed to my credit card! It took awhile but an Uber driver rescued us and we barely made it to the airport in time to catch our flight home! Only redeeming thind was that Viator finally refunded the $116 fare and Uber only cost $35!
HORRIBLE experience to say the least. I sure hope Viator removes this bogus agency from their website!
Response from Host, Dec 2025
We are really sorry for your awful experience, but we were waiting for you at our desk inside the port of Santos. We tried to contact you at the phone number provided, but we don't know the answer either. We apologize for the inconvenience. We are reviewing what happened and will provide the necessary care as soon as possible to improve this communication with our customers. We are very sorry again! :(
From $139.83
per group (up to 3)up to 24 hours before the experience starts (local time)
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