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What are people saying about Hakone

Nicole_N, Oct 2026
A thoughtfully curated day for all ages- a must do in the Hakone area
Our driver John was fantastic. We were travelling with my senior parents and John made respectful inquiries about comfort on stairs and other items and then curated a day for us around the areas we wished to see. He was well versed in the knowledge/history of each place we stoped and included a few things he thought we would like based off our preferences. We booked the minivan tour and asked for an English speaking driver- the entire experience is a must do for anyone visiting the Hakone area. Ask for John- he’s the best!
chrissieloneill, Oct 2026
A beautiful tour!
I cannot thank Osamu-san enough for our tour of Hakone on October 29. We booked the tour relatively last minute (roughly a week before) because we only had one full day in Hakone and realized it would be best to explore the area with a guide to get the most out of our time here. Unfortunately our journey to the meetup point was delayed due to construction and bus delays. Osamu was extremely understanding and was waiting as soon as we arrived at Hakone-Yumoto station. He took us to the Shrine, showed us the best spots to get photos from the boat cruise so we wouldn’t have to wait in the extremely long line, and shared so much information about the Shinto religion. Because he is a licensed tour guide, Osamu was also able to share a lot of information about Japanese culture and other regions he had lived in over the years. He kindly communicated with the tourist information office for us and found us a local bus to get us back to our hotel so we wouldn’t have to go all the way back down to the station with him. It was a beautiful tour and it was lovely to spend time with Osamu. I would highly recommend him and his tours and hope to see him again on a future trip to Japan! I just wish we had found him sooner when we were in Tokyo.
Wen_H, Oct 2026
A thoughtful, enjoyable day in Hakone despite the rain
We had an enjoyable day with our guide, Hiroki Morikawa (Hiro), even though the weather did not cooperate. Inclement weather shut down the cable car, ropeway, and pirate ship loop, so Hiro adjusted the plan to keep us indoors as much as possible, which was a good call. We visited the Okada Museum of Art, had a lovely lunch together, and then watched a fascinating demonstration of how Hakone's traditional yosegi puzzle boxes are made. Hiro guided us easily between stops by bus and the Hakone Tozan Railway. Despite our best efforts, we were pretty wet by the time we got back to our hotel! But given the circumstances no one could control, we had a good day, and Hiro made the most of it with his knowledge, flexibility, and good company. If you are visiting Hakone, we recommend requesting Hiroki Morikawa. We would happily book with him again.
Belinda_S, Oct 2026
Unforgettable private custom tour of Hakone with Ken.
There wasn't one thing Ken could have done that he didn't do. He was extremely attentive, professional, kind, and thoughtful from start to finish. Ken led from the front of the line but always waited patiently until the last person caught up, so no one ever felt rushed or left behind. When I mentioned I was interested in local crafts, he took us to a workshop and asked the artisan to give us a demonstration, which isn't something they usually do, and then translated everything into English. It was a highlight of our trip and something we never could have arranged on our own. If you're visiting Hakone, request Ken. He turned a great day into an unforgettable one
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The scenic mountain town of Hakone is known for its hot springs resorts and excellent views of Mt. Fuji’s snow-capped peak, and some Hakone tours include a traditional onsen experience. You can also take guided forest bathing walks, visit the town’s open-air art museum, attend a tea ceremony to learn more about the culture of tea, explore Hakone’s botanical garden, or go on a boat ride on Lake Ashi to see the bright red torii gate that marks the entrance to a Shinto shrine.

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