Devil's Pool Tours and Tickets

The tour itself was fantastic. They picked us up from the hotel took us through the exit Zimbabwe immigration, and we were handed off to someone who took us through the Zambia entry customs and immigration, and then they took us over to the departure site for the boat launch. They had us fill out our forms and we rented water shoes for two dollars US per person so that we didn’t have to worry about our shoes and then we took the five minute jet boat over to Livingston Island where we were able to get changed into bathing suits and then they took us out to a viewpoint for pictures and videos which they do on your phone and then they took us over to the rock pool because the water was too high to do devils pool and Angel’s pool. It was still an amazing experience after that we had a breakfast included, and then they took us back to the boat launch where we handed in our water shoes and returned with our driver to the Zambia exit customs and immigration, and then he proceeded to take us over to the Zimbabwe entry immigration, and we were handed off back to our driver who took us to the hotel. The tour itself was fantastic, but the communication with the tour company was not fantastic. We booked a 7:30 AM Breezer and in the notes it says pick up is between 30 to 60 minutes before that scheduled time. We were unable to reach the company to reconfirm what time they were picking us up so we arrived 30 minutes before at 7 AM to the front desk of our hotel and by 7:45 we still had no driver so we contacted the tour company directly on WhatsApp, they eventually called us back and we were able to sort everything. They did come directly to the hotel so I didn’t have to do everything right over the phone, which was actually quite nice and because we had booked it as Devil‘s pool and the water was too high. They issued us a refund, and we rebooked it as the angels Falls, which was less expensive. other than the miscommunication with times and the lack of communication about reconfirming everything the tour itself was fantastic and very well done