Medieval Carcassonne: Interactive Ghost Story & City Game

Carcassonne, France

Great choice

10+ bookings last month.

1 hour 40 minutes (approx.)
Group discounts
Mobile ticket
Offered in: English

Overview

Discover Carcassonne at your own pace, without the constraints of a guided tour, using this great app that’s part tour, part escape game, and part treasure hunt—once downloaded, it works offline, saving you roaming charges. Follow clues and solve puzzles to reach your next location. Pass by spots like Chapelle Notre Dame de la Santé, built as a plague hospital, and the Museum of the Inquisition, learning as you go.

Explore a medieval citadel by solving puzzles on your phone
Learn Carcassonne’s tragic history, including medieval persecutions
Explore quiet alleys and rampart views away from the crowds
Play in your own time—start when you want, and break as often as you like

What's Included

Full flexibility: start at any hour, take a break at any time and resume later
Access to the mobile escape game via the Questo app
If your group is larger than 15 people, just make multiple bookings.
10 interactive puzzles along a ~3 km route
Local stories and legends at each stop
Unlimited access: play anytime, pause and resume
Private, contactless experience (no groups or guides)

A physical tour guide
Entry tickets to monuments or attractions

Meeting and Pickup

Meeting point

Square Gambetta
Sq. Gambetta, 11000 Carcassonne, France
Please use Google Maps or other map services to arrive at this location. When you arrive, please follow the instructions inside the Questo app closely.

End point

Château Comtal
11000 Carcassonne, France
You will be guided step by step to Château Comtal by the Questo app. Follow the instructions closely and you'll get here.

Operating hours

03/02/2021 - 04/21/2027
Monday - Sunday : 6:00 AM - 11:30 PM

Itinerary

Square Gambetta (Pass By)

Chapelle Notre Dame de la Sante (Pass By)

Ancienne Manufacture Royale de Draps de Carcassonne (Pass By)

Eglise Saint-Gimer (Pass By)

Porte d’Aude (Pass By)

Museum of the Inquisition (Pass By)

Chateau et Remparts de la Cite de Carcassonne (Pass By)

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible
Service animals allowed

Near public transportation
Most travelers can participate
This is a private tour/activity. Only your group will participate

Supplied by

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

Traveler Photos

Gallery picture 1 (from a traveler's review)

Gallery picture 2 (from a traveler's review)

Gallery picture 3 (from a traveler's review)

Gallery picture 4 (from a traveler's review)

Gallery picture 5 (from a traveler's review)

Reviews

3.5

based on 33 reviews

Total reviews and rating from Viator & Tripadvisor

We perform checks on reviews

Exhilerating

Katie_C, Sep 2023

Really fantastic experience, so much fun. Great for adrenaline junkies. Would 100% recommend to others

Response from Host, Sep 2023

That's awesome to hear! We're thrilled that you had a fantastic and adrenaline-pumping experience. Thank you for recommending it to others. If you ever want to embark on another adventure or have any questions, we're here for you. Here's to more unforgettable explorations!

Good fun

Mark_L, May 2023

Quite a fun way to see some of the less obvious parts of the city, both Old and New. I liked how you could pause the game and then lick it up later. I was close to running out of battery on my first day, so picked the game up over 24 hours later very easily.

Response from Host, May 2023

Thank you for exploring Carcassonne with Questo. We appreciate your feedback, and would love to see you playing more games soon.

Nice and interesting game....

Stephanie_B, Nov 2025

Interesting game for a family moment. Do not hesitate to contact the provider in case of any problems as launching the game is not as simple as it sounds. We lost time from the start because of the explanations that are not as intuitive as it sounds and despite all the applications installed

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Response from Host, Nov 2025

Merci beaucoup pour votre retour sur Ghosts of Carcassonne et ravis que vous ayez passé un bon moment en famille. Nous sommes désolés pour la confusion au lancement du jeu : vos remarques sur les explications et les applications nécessaires sont très utiles, et nous allons clarifier ces étapes pour les prochains joueurs. N’hésitez pas à nous contacter directement une prochaine fois en cas de souci, nous répondons rapidement pour que vous puissiez profiter pleinement de l’expérience.

Unable to unlock the quest

Veronique_P, Aug 2025

For my part I can't give a positive review because it's impossible to unlock the quest...either with the email address where the QR Code! And yet there were several of us and we lost at least 1 hour t of money for nothing...

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Response from Host, Aug 2025

Nous sommes vraiment désolés pour cette expérience. En cas de problème pour accéder à une quête, il suffit de nous contacter soit via la messagerie Tripadvisor, soit directement dans l’application où nous proposons une assistance par chat disponible 24h/24 et 7j/7. Notre équipe est toujours prête à vous aider immédiatement afin que vous ne perdiez ni temps ni expérience.

Inappropriate for us

Alexandra_P, Aug 2025

Unlocking very complicated, worked after a lot of effort for 2 of 3. History for children. Suitable if you are interested in detailed knowledge and architecture. Diseases, for example, as in the description hardly appear in the explanations.

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Response from Host, Aug 2025

Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass das Freischalten der Tour für Sie kompliziert war und nur teilweise funktioniert hat. Wir arbeiten laufend daran, die Nutzerfreundlichkeit zu verbessern, und nehmen Ihre Rückmeldung sehr ernst. Die Tour ist als familienfreundliches Erlebnis konzipiert, das Geschichte auf spielerische Weise näherbringt – mit Fokus auf Architektur und Stadtentwicklung. Wir bedauern, wenn Ihre Erwartungen in Bezug auf bestimmte Themen nicht erfüllt wurden. Wir würden uns freuen, wenn Sie uns direkt kontaktieren, damit wir eine passende Lösung finden oder eine alternative Tour vorschlagen können, die besser zu Ihren Interessen passt.

For my part, nowhere does it work...

Sylvie_G, Jul 2025

It never worked... I tried everything for an hour and nothing did.... very disappointed... I lost 11 euros for nothing.

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Response from Host, Jul 2025

Merci pour votre message, et nous sommes vraiment désolés pour ce souci. Ce n’est pas l’expérience que nous souhaitons offrir. N’hésitez pas à nous écrire à explore@questoapp.com — nous vous aiderons à démarrer le jeu, ou si vous ne pouvez plus jouer, nous serons ravis de vous proposer un remboursement. Encore désolés pour la gêne occasionnée, et merci de nous avoir signalé le problème.

Bon produit mais l'audio guide serait un plus

Muriel_T, Jan 2025

Bonne visite, cela permet de découvrir la ville. Cependant, je pensais que c'était un audio guide. Nous avons payé pour 4 personnes alors qu'un seul téléphone suffisait vu qu'il n'y avait pas d'audio...

Response from Host, Jan 2025

Thank you for sharing your experience! We’re glad you enjoyed exploring the city. We’re sorry the guide format didn’t meet your expectations and appreciate your feedback as we work to improve.

Belle experience

Aurelia_P, Sep 2024

Decouvrir des lieux specifiques à la ville de Carcassonne et leur histoire. Tout en s amusant. Je recommande vivement

Response from Host, Oct 2024

We’re thrilled to hear that you enjoyed discovering the history of Carcassonne through our game! It’s great that you had fun while exploring the city. Your recommendation means a lot to us, and we hope to see you again on another adventure soon!

Was soll‘s

Barbara_S, May 2024

hat einfach nicht geklappt. 30 Minuten zum Startpunkt gewandert. Anleitung der App : fast zurück zu unserem Herkunftsort geschickt…. Das war unverständlich. Neuer Versuch am nächsten Tag hat nicht mehr funktioniert. Sorry Schade um die paar Euro

Response from Host, May 2024

That does not sound right! Sorry that you have encountered this, we are available 24/7 via chat or at care@questoapp.com. Please send us an email so that we can further help you with this. Looking forward on sorting things out for you!

Arnaque !

Mgane_C, Aug 2023

A fuire!!! Il faut payer pour pouvoir débloquer le jeu soit disant gratuit.. du grand n'importe quoi! Et impossible de se faire rembourser.

Response from Host, Aug 2023

We're sorry to hear about the trouble you've encountered with our game. That's definitely not the experience we aim to provide. We'd like to look into this further and assist you in resolving the issue. Please reach out to us at care@questoapp.com so we can investigate the matter and work towards a solution. Your feedback is important to us, and we want to ensure you have the best possible experience.

Muy buena experiencia

Laura_A, Aug 2023

Es una buena opción para hacer turismo y conocer lugares nuevos. Nos costó bajar la app para los invitados y nos habría gustado más opciones de idioma. Muy recomendable, repetiremos seguro!

Response from Host, Aug 2023

Thank you for your feedback! We're pleased to hear that you enjoyed the sightseeing experience. We apologize for any difficulties you faced with downloading the app and the limited language options. Your recommendation and interest in repeating the experience mean a lot to us. If you decide to explore more cities or have any suggestions for improvements, feel free to let us know. We're here to help and provide enjoyable experiences for your future adventures! 🌍🗺️

Si vas con niños es más...

Isabel_A, Nov 2021

Si vas con niños es más complicado hacerlo, por que ellos se se entretienen con otras cosas y no dejan seguir bien la dinámica del juego. Sería genial añadir el español como idioma para facilitar el juego a personas que no sepan inglés o francés, por que sino tienes que ir usando el traductor todo el tiempo o si no es todo el tiempo si para enterarte bien de la historia. Pero por lo demás, es muy entretenido hay que fijarse en los detalles! Gracias