Top Ubud White Water Rafting

Jackie was by far the best driver and guide we’ve had in Bali so far. He was very polite, friendly, professional, and genuinely tried his best to make us happy and ensure we had a good experience. We really appreciated his attitude and the way he looked after us throughout the trip. He is a great driver and a credit to the experience. However, I was disappointed with how the activity and pickup time were presented on the website. When we booked, the pickup time was clearly shown as 3:00 PM. Two days before the activity, it was changed to 2:00 PM, and then later changed again to 1:30 PM. Because of these changes, we had to cancel our planned lunch. This meant we had breakfast at around 7:00 AM and didn’t have dinner until around 8:00 PM, which made for a very long day without a proper meal. I have no complaints about Jackie himself—in fact, quite the opposite. He did an excellent job and was the best driver/guide we’ve had in Bali so far. My concern is with the way the pickup time was communicated and changed. I would strongly recommend making the timing clearer and avoiding last-minute changes where possible. Thank you, Jackie, for doing your best to make our day enjoyable!

After looking at dozens of tours across multiple platforms, we finally chose Bali Ari Tours — and were not disappointed! Communication was timely and courteous, and the price was very reasonable. We booked the 10 am slot and spent about two hours on the water. We opted for a shared raft with another couple (4 people + guide per raft). While the operator and others suggested a private raft, we thought it would be more fun to share the adrenaline rush — and it was! The Ayung River is only Class I-III, so it's actually a relatively gentle ride with a few fun bumps thrown in. Perfect if you've never tried white water rafting before. We had been warned about crowds on the water, but we didn't experience that. It was just our raft and one other behind us, so we had a really relaxed and fun time. We also appreciated that there aren't too many steps to get to and from the river. We'd heard other companies have access points with 700+ steps, so it's worth checking this when you book. The whole experience is very well managed — from check-in to the activity itself. There are lockers to leave your stuff, you get geared up with all the safety equipment, and then head to the start point. At the end, there are showers, towels are provided, and they even give you plastic bags for your wet swimwear and shoes. There was a buffet lunch afterwards, which we skipped as there weren't vegetarian options. Overall, we had a blast and would definitely recommend this operator!

Our guide was Vitho and he was fantastic! We had a little medical emergency during our excursion and he handled it with such professionalism and kindness! He was also very knowledgeable and really personalized the tour for us! We would 10/10 recommend!