Help Center
Browse by Topic
Do you have a question related to this travel service?
Do you require help to book online?
Are you experiencing difficulty while trying to book?
Do you have a question about your existing Viator booking?
Do you need to change, amend or cancel your Viator booking?
Is your inquiry about other travel services(e.g. packages, air tickets, car hire)?
Is your inquiry of a business nature with Viator?
Some of the passengers (or children) do not have photo ID.
Not all passengers require photo ID upon departure. The main passenger in the booking will definitely require a passport, or other valid photo ID, as identification in order to redeem their Viator voucher.
Similar articles
Where do I exchange my voucher?
I will not arrive in time to confirm 24 hours in advance, what do I do?
Are there any discounts for Military Personnel, AAA or other groups?